Fashion Boutique Manager

Glassworks London; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A retail fashion brand in Greater London is seeking a Boutique Retail Store Manager to oversee daily operations of a single store. This role involves leading a team, ensuring excellent customer service, and driving sales through effective management. The ideal candidate will have a passion for retail, a strong ability to train and develop staff, and a solid understanding of retail KPIs. If you are committed to achieving outstanding store performance, this opportunity is for you.

Qualifications

• 2+ years of retail management experience preferred, ideally in women’s fashion.
• Passion for the Glassworks London brand and products with excellent interpersonal skills.
• Ability to train and manage retail teams effectively.

Responsibilities

• Lead the team on the shop floor and provide excellent customer service.
• Manage team operations to meet sales targets and maintain store standards.
• Oversee stock management processes and drive store performance.

Skills

Retail management

Customer service

Team leadership

Sales target achievement

Tools

Microsoft Excel

POS system

Barcoding software

Job description

At Glassworks London, we are seeking a Boutique Retail Store Manager to oversee daily operations for a single store, lead a team, and drive sales and customer experience.

Responsibilities

• Leading by example on the shop floor, providing excellent customer service and styling advice.
• Managing your team, brand/store environment standards and store operations to achieve daily/weekly/monthly targets while ensuring outstanding customer service and satisfaction scores.
• Managing your team including regular meetings, personal development plans/appraisals, and commission/contest rewards and corrective action processes in conjunction with Human Resources.
• Recruiting and delivering new staff training/onboarding process and continued staff training for new information/procedures.
• Driving the store sales targets/KPIs and managing the team and operations to achieve excellent store performance marks in monthly management reviews.
• Planning and distributing the staffing schedule keeping labour costs within budget.
• Overseeing the stock delivery, stock transfer and stock room maintenance processes.
• Developing creative strategies (e.g., new product, VM ideas) to maximise store performance.

Required Skills

• 2+ years of retail management experience is preferred but not required, desirably in women’s fashion.
• Passion about the Glassworks London brand/products, clear styling ability, and love communicating with people – customers and team members alike.
• A natural ability to identify stand out sales talent, and the drive and maturity to train, develop and manage retail teams.
• A detailed understanding of retail KPIs (revenue, ATV, UPT, profit) and a clear track record of success in previous work experience.
• A clear track record of taking ownership of the performance of your store and team including initiatives that you introduced that drove success.
• IT skills – comfortable using and learning new technologies (Microsoft Excel, POS system, barcoding software, etc.) and able to solve basic technology issues independently.