Family Hub Coach/Family Support Woker - Newcastle-under-Lyme - Sanctuary Personal

Sanctuary Personnel Ltd; Newcastle-under-Lyme; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization is seeking Family Hub Coaches to provide financial wellbeing support to households in Newcastle-under-Lyme and East Staffordshire. The role requires delivering emergency support, tailored financial advice, and proactive engagement with vulnerable residents. Strong safeguarding knowledge and independent work capability are essential for success in this full-time position.

Qualifications

• Experience supporting vulnerable individuals.
• Strong understanding of financial wellbeing, entitlements, and budgeting.
• Excellent organisational, planning, and record-keeping skills.
• Ability to work confidently and independently within a community-based setting.

Responsibilities

• Deliver emergency, drop-in support to vulnerable households on financial wellbeing issues.
• Provide tailored 1-to-1 advice on budgeting and entitlements.
• Proactively identify residents in need and link them to services.
• Maintain an up-to-date directory of available support options.
• Keep clear and accurate records to evidence outcomes and progress.
• Attend local events alongside partner organisations to raise awareness.

Skills

Experience supporting vulnerable individuals

Sound safeguarding knowledge

Strong understanding of financial wellbeing

Excellent organisational skills

Planning and record-keeping skills

Ability to work independently

Job description

Family Hub Coach
Location: Staffordshire (roles available in Newcastle-under-Lyme & East Staffordshire)
Pay: £18.51 per hour (Umbrella)
Hours: Full-time, 37 hours per week
Contract: 08/10/2025 – 31/03/2026 (with potential extension)

Sanctuary Personnel is currently recruiting two Family Hub Coaches to join Staffordshire’s local community hubs. This rewarding role focuses on providing direct financial wellbeing support to residents and helping households access the right services at the right time.

The Role

As a Family Hub Coach, you will:

Deliver emergency, drop-in support to vulnerable households on financial wellbeing issues.

Provide tailored 1-to-1 advice on budgeting, entitlements, and access to local and national resources.

Proactively identify residents in need and link them with appropriate services.

Maintain an up-to-date directory of available support options.

Keep clear and accurate records to evidence outcomes and progress.

Attend local events alongside partner organisations to raise awareness of support services.

Make referrals into other services where appropriate.

Requirements

Experience supporting vulnerable individuals, with sound safeguarding knowledge.

Strong understanding of financial wellbeing, entitlements, and budgeting.

Excellent organisational, planning, and record-keeping skills.

Ability to work confidently and independently within a community-based setting.

Willingness to work fully on-site (this is not a hybrid role).

Why Work with Sanctuary Personnel?

At Sanctuary, we pride ourselves on connecting skilled professionals with roles that truly make a difference. With years of expertise in public sector recruitment and a reputation built on trust, quality, and ongoing support, we are committed to helping you succeed in your career. From expert guidance to dedicated aftercare, we ensure you feel supported every step of the way.