Family Engagement Officer

UPPINGHAM SCHOOL; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in England is seeking an experienced Family Engagement Officer to support families during the pre-arrival process. You will manage communication and administrative tasks to ensure a smooth onboarding experience for new pupils. Ideal candidates will have strong customer service skills, effective communication, and experience in using various software tools. Competitive benefits are offered including health contributions and staff discounts.

Benefits

50% contribution towards health premiums

Discount on School fees

Discount at local nursery

25% discount on holiday club fees

Westfield healthcare

Employee Assistance Programme

Free staff lunches

Cycle to Work scheme

Qualifications

• Experience in customer service and onboarding is required.
• Ability to communicate effectively and diplomatically.
• Experience in resolving IT issues is a plus.

Responsibilities

• Act as the first point of contact for families after acceptance.
• Manage timelines and ensure families are informed.
• Support parents with documentation and key events.

Skills

Customer service skills

Effective communication

Proficiency in Microsoft Office

CRM platform experience

Education

Higher-level qualification or equivalent experience

Tools

Databases

Job description

The role

This is an exciting opportunity for an experienced administrator with excellent customer service skills to join our ambitious Admissions Department at Uppingham School.

Each year, Uppingham welcomes around 230 new pupils, both from the UK and overseas, as boarders and day pupils. At the heart of this successful recruitment is a professional, approachable and welcoming team, committed to providing an excellent experience for families. As a Family Engagement Officer, you will guide and support these families from the moment they accept a place through to their child’s arrival at the School.

You will act as the first point of contact for families once an offer is accepted, managing a timeline of key touchpoints from acceptance to arrival. You will maintain regular and positive communication, ensuring they are fully informed and engaged at every stage.

In addition to this, you will manage administrative processes, support parents with the completion of forms and documentation, and provide clear guidance on the important events and milestones of the pre-arrival period. By proactively liaising with parents, pupils, and colleagues, you will help create a smooth, well-coordinated onboarding experience that builds confidence, strengthens engagement, and fosters a positive relationship with the School.

About you

We are seeking an experienced administrator with a higher-level qualification, or equivalent experience, in customer service and onboarding. You will be able to communicate effectively and diplomatically, while confidently engaging with a wide range of people to deliver an excellent customer service. You will also be proficient in using a variety of software, CRM platforms, and databases, including Microsoft Office, and will be capable of resolving straightforward to moderate parent IT issues, such as login difficulties or missing information due to data entry errors.

Benefits

When you join us, you become part of a community that appreciates and supports its team members. You will enjoy a range of benefits that reflects our appreciation:

• 50% Contribution towards premiums for the School’s private health scheme
• Discount on School fees
• Discount at a local nursery in Uppingham
• 25% Discount on holiday club fees for children of Uppingham staff
• Westfield healthcare
• Westfield Rewards which gives discounts at various retailers, gyms, cinemas, and restaurants
• Contributory pension scheme
• Employee Assistance Programme
• In house Occupational Health Service
• Membership to dual-use Sports Centre (with a £25 annual joining fee)
• Free staff lunches during term-time
• Free annual Flu vaccinations
• Complimentary staff ticket for select School performances
• Cycle to Work scheme
• Recognised as a “Disability Confident” employer
• Recognised as a “Mindful” employer
• Recognised as “Investors in Diversity”

To find out more and to download an application form, please click the apply button.

Closing date: Monday 13 October 2025, 9am.

Interview: Thursday 16 October 2025.

Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview.