Facilities Planner/Helpdesk

CBW Staffing Solutions Limited; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading staffing solutions company is seeking an experienced Facilities Planner/Helpdesk in Glasgow. The role involves providing administrative support to the facilities management team, handling maintenance requests, and ensuring compliance with health and safety. Candidates should have prior experience in facilities management, excellent communication skills, and the ability to multitask effectively. Competitive salary and benefits including annual leave and pension scheme offered.

Benefits

22 Days annual leave plus bank holidays

Company Pension Scheme

Qualifications

• Previous experience in a facilities, maintenance, or helpdesk role.
• Strong organisational and multitasking skills with attention to detail.
• Excellent communication and customer service skills.
• IT literate with experience using helpdesk or CAFM systems.
• Ability to work effectively under pressure and prioritise workload.

Responsibilities

• Act as the first point of contact for all facilities-related queries via phone, email, and helpdesk system.
• Log, prioritise, and assign reactive and planned maintenance tasks to engineers and contractors.
• Monitor progress of work orders, ensuring timely updates and completion within agreed SLA's.
• Maintain accurate records of jobs, compliance documentation, and service reports in the CAFM/helpdesk system.
• Assist with the scheduling of planned preventative maintenance (PPM) and statutory inspections.
• Support health and safety compliance, including coordinating permits to work, contractor inductions, and record-keeping.
• Generate reports and provide data to support performance monitoring and facilities audits.
• Carry out general administrative duties including processing invoices, updating asset registers, and filing.

Job description

Facilities Planner/Helpdesk - Glasgow - Salary up to £27,000 DOE

CBW are looking for an experienced administrator to provide effective helpdesk and administrative support to the facilities management team, ensuring that all maintenance and service requests are logged, tracked, and resolved efficiently, while maintaining a safe and compliant working environment.

Key Responsibilities

• Act as the first point of contact for all facilities-related queries via phone, email, and helpdesk system.
• Log, prioritise, and assign reactive and planned maintenance tasks to engineers and contractors.
• Monitor progress of work orders, ensuring timely updates and completion within agreed SLA's.
• Maintain accurate records of jobs, compliance documentation, and service reports in the CAFM/helpdesk system.
• Assist with the scheduling of planned preventative maintenance (PPM) and statutory inspections.
• Support health and safety compliance, including coordinating permits to work, contractor inductions, and record-keeping.
• Generate reports and provide data to support performance monitoring and facilities audits.
• Carry out general administrative duties including processing invoices, updating asset registers, and filing.

Person Specification

• Previous experience in a facilities, maintenance, or helpdesk role.
• Strong organisational and multitasking skills with attention to detail.
• Excellent communication and customer service skills.
• IT literate with experience using helpdesk or CAFM systems.
• Ability to work effectively under pressure and prioritise workload.

Salary & Benefits

• Salary up to £27,000 DOE
• 22 Days annual leave plus bank holidays
• Monday to Friday - 8am to 5pm
• Company Pension Sheme