Facilities Planner: 72-Hour Lookahead & Helpdesk

ISS Facilities Services; Coleshill Heath; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facility management company in the UK seeks a proactive Planner to manage engineering job scheduling effectively. This role requires strong communication skills, attention to detail, and the ability to handle multiple priorities. Ideal candidates will have customer service experience and good IT skills. Responsibilities include processing enquiries, managing job orders in CAFM systems like Maximo, and ensuring operations run smoothly to meet SLA deadlines. The position offers full-time hours with a rotating shift pattern.

Qualifications

• Experience in retail, hospitality, or call centre environments.
• Ability to manage fast-paced situations effectively.
• Strong written and verbal communication skills.

Responsibilities

• Handle client enquiries and helpdesk requests promptly.
• Allocate engineering jobs based on client issues.
• Raise and manage work orders in CAFM systems.

Skills

Strong customer service experience

Confident communicator

Good IT literacy

Problem-solving mindset

Attention to detail

Tools

Maximo

Job description

A leading facility management company in the UK seeks a proactive Planner to manage engineering job scheduling effectively. This role requires strong communication skills, attention to detail, and the ability to handle multiple priorities. Ideal candidates will have customer service experience and good IT skills. Responsibilities include processing enquiries, managing job orders in CAFM systems like Maximo, and ensuring operations run smoothly to meet SLA deadlines. The position offers full-time hours with a rotating shift pattern.