Facilities & Operations Senior Manager

Boston Consulting Group; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading consulting firm is seeking a Facilities Manager based in Birmingham. This role involves overseeing the efficient operation and maintenance of facilities across three sites. Responsibilities include managing health and safety protocols, coordinating maintenance, and leading the facilities team. The ideal candidate will have a Bachelor's degree in a relevant field, proven experience in facilities management, and strong communication skills. The position offers various benefits including additional holidays and a pension scheme.

Benefits

2 additional days holiday at Christmas

Option to purchase additional holiday

8% pension contribution

Life Assurance of 4X salary

Up to 2 days off for volunteering

Cycle to work scheme

Employee Assistance Programme

Free flu jabs

Discounted will writing and conveyancing

Qualifications

• Proven experience in facilities management, including health and safety responsibilities.
• Strong knowledge of local safety regulations and building codes.
• Excellent communication and people skills to interact with clients and staff.

Responsibilities

• Oversee hard and soft facilities management across three sites.
• Develop and manage the facilities budget, including operating expenses.
• Supervise and lead a team of facilities staff.

Skills

Facilities management

Health and safety management

Budget management

Communication skills

Problem-solving

Education

Bachelor's degree in Facilities Management or related field

Job description

Responsibilities

The Facilities Manager plays a pivotal role within our client's firm, ensuring efficient and safe operation of their facilities across three sites. Maintaining the functionality and presentation of their facilities, ensuring the safety and well‑being of all who enter, and contributing to a positive client experience that aligns with the firm's values and goals. This role will oversee hard (infrastructure) and soft (support services) facilities management across three sites, primarily based at our client's Birmingham City Centre office.

Health and Safety Management

• Develop, implement, and maintain health and safety policies and procedures in compliance with local regulations and industry standards.
• Conduct regular safety inspections, risk assessments, and address any identified issues promptly.
• Provide training and guidance to staff on safety protocols and emergency procedures.

Facility Maintenance

• Manage and coordinate the maintenance, repair, and upgrade of facilities, including HVAC systems, electrical systems, plumbing, and general infrastructure as appropriate.
• Establish and maintain relationships with contractors and service providers.
• Develop and oversee a preventive maintenance program to ensure the longevity and functionality of facilities.

Client and Guest Services

• Ensure that facilities are clean, well‑maintained, and presentable at all times.
• Coordinate and manage client visits, meetings, and events.
• Respond to client requests and concerns promptly and professionally, enhancing the client experience.

Budget and Resource Management

• Develop and manage the facilities budget, including operating expenses and capital projects.
• Monitor and control costs to ensure efficient use of resources.
• Support the negotiation of contracts and agreements with vendors and service providers.

Team Management

• Supervise and lead a team of facilities staff, providing guidance and support.
• Foster a culture of teamwork, accountability, and continuous improvement within the facilities team.
• All training and compliance are up to date; all policies and procedures are adhered to.
• Oversee the delivery of Hard and Soft facilities.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, or a related field (or equivalent experience).
• Proven experience in facilities management, including health and safety responsibilities.
• Experience in front‑of‑house management and reception duties.
• Strong knowledge of local safety regulations and building codes.
• Proven experience with office relocations and moves.
• Excellent communication and people skills to interact with clients and staff effectively.
• Strong problem‑solving and decision‑making abilities.
• Budget management.
• Must hold a clean driving licence.

Benefits

• 2 additional days holiday are normally provided at Christmas (usually Christmas Eve and New Year's Eve).
• Option to purchase up to 3 days additional holiday.
• 8% pension (4% employee contribution, 4% employer).
• Life Assurance of 4X salary.
• Up to 2 days off for volunteering.
• Cycle to work scheme.
• Employee Assistance Programme & Bereavement Support helpline.
• Free flu jabs.
• Discounted will writing and conveyancing.