Facilities Manager - London

Fullers; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading UK hospitality company is seeking a Facilities Manager to oversee maintenance across their properties. This key role involves managing a help desk, ensuring compliance with safety standards, and maintaining service excellence across pub and hotel sites. The ideal candidate will have multi-site facilities management experience in hospitality or retail, strong customer service skills, and the ability to manage budgets effectively. Join a team dedicated to preserving iconic British establishments.

Qualifications

• Experience in multi-site facilities management within hospitality or retail.
• Ability to solve problems proactively and support colleagues.
• Experience managing budgets and contractor performance.

Responsibilities

• Oversee reactive and planned maintenance across the estate.
• Lead Estates Help Desk and ensure excellent customer service.
• Control maintenance budgets while maintaining operational efficiency.

Skills

Facilities management experience

Customer-service mindset

Leadership of FM teams

Organisational skills

Commercial awareness

Knowledge of property legislation

Tools

Access Maintain (Pronett)

Job description

Facilities Manager - London

Facilities Manager - Fuller's - London (Support Centre, Chiswick)

Fuller's are creators of unique premium pub and hotel experiences. Our pubs pride themselves on our outstanding cask conditioned ales, delicious food, great wines and exemplary service. We are acutely aware of the role that traditional pubs play in British culture and their local communities, and work hard to ensure our pubs provide great surroundings and food and drink for all who walk through our doors.

Fuller's is family and a place where everyone belongs.

We're looking for an experienced Facilities Manager to join Fuller's and take ownership of maintaining our Support Centre and our wider property estate, including pubs, hotels, and unlicensed sites. This is a key leadership role at the heart of our operation.

Essential requirement; Strong multi-site FM experience in hospitality or retail and a passion for delivering outstanding internal customer service.

About the Role

As Facilities Manager, you'll lead both our Estates Help Desk and Reception team, ensuring our internal colleagues receive a consistently professional, responsive, and solution-focused service. You will Manage the reactive and planned maintenance, statutory compliance, contractor performance, and building standards across the estate, helping us create safe, compliant, and well-presented sites.

You’ll work closely with our General Managers, Support Centre teams, Surveyors, suppliers, contractors, and senior leaders - so we're looking for someone who can build strong relationships, communicate confidently, and champion a service-led approach to facilities management.

What You'll Be Doing

• Overseeing all reactive and planned maintenance to ensure sites remain fully operational at all times
• Leading and developing the Estates Help Desk to deliver exceptional customer service
• Managing the Support Centre Reception team to provide a welcoming and professional workplace experience
• Ensuring full statutory and H&S compliance across the estate
• Managing contractor relationships, performance, safety and value for money
• Using systems such as Access Maintain ( Pronett ) to raise orders, track and analyse activity
• Controlling all maintenance budgets and balancing operational needs with long-term cost efficiency
• Working collaboratively with operational and Support Centre teams to deliver a safe and high-performing estate

About You

We'd love to hear from you if you have:

• Facilities management experience in multi-site hospitality, retail, or leisure
• A strong customer-service mindset - you enjoy solving problems and responding proactively to colleagues
• Experience leading FM teams and driving a high-performance service culture
• Excellent organisational skills with the ability to prioritise and manage competing demands
• Strong commercial awareness and experience managing budgets
• Solid knowledge of property legislation, compliance requirements, and safety standards
• Experience with M&E systems (kitchen maintenance experience is a bonus)

If you want a role where you'll have real influence, work with great people, and help maintain some of the most iconic pubs and hotels in the country, we'd love to hear from you.

Apply today and become part of Fuller's future.