Facilities Manager

OCS Group Limited; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Manager to oversee multiple service lines, ensuring effective service delivery and performance management. In this role, you will be responsible for managing a team of 20 to 30 employees, maintaining financial oversight, and acting as the primary contact with clients. The ideal candidate will have relevant experience in facilities management, strong financial acumen, and excellent organizational skills. Join a company committed to excellence and innovation in service delivery.

Qualifications

• Relevant experience in facilities management.
• Ability to manage a team of 20 to 30 employees.
• Understanding of contracts and HR procedures.

Responsibilities

• Oversee service delivery across all service lines.
• Manage performance levels and support improvements.
• Ensure all processes are regularly reviewed and updated.

Skills

Financial knowledge regarding budgets

Planning and organizational skills

Customer focus and relationship management

Job description

Servest are recruiting for a Facilities Manager to cover FM role across this national contract. You will be working flexibly to meet business requirements, Monday - Friday between 7am - 10pm, 40 hours per week. You will be responsible for overseeing effective delivery of Technical Services, Cleaning services, Reception Services, Business Events Centre, Porterage, Catering, Helpdesk, Mail Room, Window Cleaning, Grounds Maintenance and other service lines and ad hoc areas as required. BPSS security clearance is required for this role. Days of working: Monday - Friday As part of your role, your key responsibilities will include, but are not limited to:

Responsibilities

• You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the contract management team, in line with all processes and procedures
• Ensure all process and procedures are in place and regularly reviewed and updated for each service line with the support of the Service Leads for the relevant areas
• Manage the service delivery to the required standards to effectively maintain contractual performance to the required levels against KPIs and SLAs, ensuring financial penalties are avoided
• Full line management responsibility for the teams on site ensuring teams are effectively supported and all company policies are followed
• Effective control of financial management processes across areas of responsibility to support the Account Director in ensuring effective financial performance of the overall contract
• Recruitment of employees to ensure optimum resources levels are maintained at all times
• As a direct point of contact with the client you will be required to build and maintain relationships, acting in a pro- active and professional manner with the ability to solve problems and think on your feet
• Your day to day responsibilities are to manage the site effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreements in place
• Management of SMEs and subcontractors to ensure effective service delivery across all areas of service delivery
• You will oversee helpdesk management, analyse data and collate reports as required to support the Senior Management Team
• Collation of monthly client reporting for operational performance and KPI performance

Qualifications

• Will have a background relevant experience to effectively deliver the role
• Will manage a team of operational delivery employees, around 20 to 30 employees
• Sound financial knowledge regarding budgets, P & L accounts, stock and staffing spends
• A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage
• Ability to demonstrate customer focus and to have daily meetings with the customer
• High level of planning and organisational skills
• You will have direct contact with the client so immaculate personal presentational is key
• Understanding of contracts and exceptional organisational skills

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.