Facilities Management Operations Analyst (CAFM & Ops)

The Francis Crick Institute; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading biomedical research institute in the UK is seeking a Facilities Management Operations Analyst (CAFM & Ops) for a pivotal hybrid role. The position will oversee asset management through the CAFM system, monitor performance via KPIs, and drive process improvements. Applicants should have experience with CAFM systems and Power BI development. The institute offers robust benefits, including generous leave, a pension scheme, and health support services.

Benefits

Generous leave: 28 days annual leave plus three additional days over Christmas

Pension scheme: Defined contribution pension with up to 16% employer contributions

Health & Well-being: 24/7 GP consultations and mental health support

Childcare support allowance and backup care for dependents

Discounted gym memberships and subsidized on-site restaurant

Qualifications

• Experience with CAFM systems and related software.
• Ability to produce KPI dashboards and reports.
• Strong analytical skills with a focus on operational performance.

Responsibilities

• Oversee asset management and maintenance scheduling through CAFM system.
• Use CAFM to monitor performance and produce KPI dashboards.
• Support site audits to ensure accurate asset data.

Skills

Experience of interrogating and reporting with CAFM systems and other Facilities related software packages

Experience in Power BI development, including data modelling, DAX

Experience of developing, building and presenting management reports

Operational experience in managing/reported on maintenance performance KPIs/SLAs

Experience of working with Hard and Soft Facilities operational environments

Tools

Planon CAFM platform

Job description

Salary for this Role:

From £43,000, with benefits, subject to skills and experience.

Job Title: Facilities Management Operations Analyst (CAFM & Ops)

Reports to: Mark Angus

Closing Date: 18/Dec/2025 23.59 GMT

Job Description

Job Title: Facilities Management Operations Analyst (CAFM & Ops)

Working pattern: This is a full‑time permanent hybrid (4 days a week onsite) role on Crick terms and conditions of employment.

Salary: From £43,000 with benefits, subject to skills and experience.

Application Closing Date: 18th of December 2025 at 23.59

About us

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world‑class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment that fosters excellence with state‑of‑the‑art infrastructure, cutting‑edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high‑quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

About the role

We are seeking an experienced and methodical Facilities Management Operations Analyst (CAFM & Ops) known internally as CAFM and Ops Performance Analyst, to join us here at the Francis Crick Institute.

This role will be a key part of the facilities team whose objective is to ensure that scientific research does not get disrupted due to building operational matters.

You will play a key role overseeing asset management and maintenance scheduling through our CAFM system (Planon), keeping operations efficient and uninterrupted.

You’ll use the CAFM system to monitor performance, produce KPI dashboards, and drive process improvements and system upgrades.

This is a pivotal role where your work will safeguard and strengthen the environment that enables ground‑breaking discoveries.

What you will be doing

• Be an operational owner and system administrator for the Crick’s CAFM system (Planon)
• Provide Management information to Department Heads and Service Leads, extract and manipulate data from the building systems, develop and build reports in line with user bespoke requirements using available IT tools. Develop and measure KPIs across building services functions, create dashboards to enable clear communication and monitoring of performance trends, ensuring relevant statutory and regulatory compliance is captured.
• Maintain the Planon system to ensure the Crick CAFM system remains at optimal performance and is fully supported.
• Identify, develop and manage continual improvements (including system version upgrades) to the CAFM system
• Support site audits of building and science equipment to ensure all recorded asset data is current and accurate.

About you

You will have:

• Experience of interrogating and reporting with CAFM systems and other Facilities related software packages*
• Experience in Power BI development, including data modelling, DAX, and creating and maintaining live dashboards with automated refresh using DirectQuery or live connections*
• Experience of developing, building and presenting management reports and supporting dashboards*
• Operational experience in managing / reporting on maintenance performance KPI’s/SLAs*
• Experience of working with Hard and Soft Facilities operational environments
• Experience of using the Planon CAFM platform (Desirable)

*Minimum Criteria

About Working at the Crick

Our values

• bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently.
• open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world.
• collegial. We show respect for one another, work cooperatively and support the wider community.

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences.

We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and we’ll make reasonable adjustments if you need them – just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post) please email: [e-mail].

What will you receive?

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well‑being and development:

• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
• Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
• Health & Well‑being:
  • 24/7 GP consultation services.
  • Occupational health services and mental health support programmes.
  • Eye care vouchers and discounted healthcare plans.
• Work‑Life Balance:
  • Back‑up care for dependents.
  • Childcare support allowance.
  • Annual leave purchase options.
  • Crick Networks offering diverse groups’ support, community and inclusive social events.
• Perks:
  • Discounted gym memberships, bike‑to‑work scheme, and shopping discounts.
  • Subsidised on‑site restaurant and social spaces for team interaction.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed.

We reserve the right to withdraw this advert at any given time due to the number of applications received.