Facilities Helpdesk Scheduler (24/7)

Mitie Group plc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Facilities Management company in Manchester is looking for a dedicated individual to join their Technical Services Customer Operations Helpdesk. The role involves providing exceptional customer service and facilities management support in a fast-paced environment. Candidates should possess strong communication skills, IT proficiency, and a keen sense of ownership. This position offers an opportunity to thrive in a dynamic team, driving exceptional client experiences.

Qualifications

• Experience of working preferably within a Customer Service environment.
• Experience of working preferably within a target driven role, or high pressure service delivery environment.
• Confident user of IT systems.
• Ability to listen attentively and capture important information.

Responsibilities

• Provide Facilities Management support and Customer service 24/7.
• Meet individual objectives to achieve Service Level Agreements.
• Liaise with customers and staff to resolve queries.
• Accurately record all jobs within the Helpdesk system.

Skills

Customer Service experience

Ownership and responsibility

Team player

IT proficiency (MS Word, Excel, PowerPoint)

Problem-solving

Excellent communication

Attention to detail

Job description

A leading Facilities Management company in Manchester is looking for a dedicated individual to join their Technical Services Customer Operations Helpdesk. The role involves providing exceptional customer service and facilities management support in a fast-paced environment. Candidates should possess strong communication skills, IT proficiency, and a keen sense of ownership. This position offers an opportunity to thrive in a dynamic team, driving exceptional client experiences.