Facilities Helpdesk Manager

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A National Health Service provider in Torquay is seeking a dedicated Facilities Helpdesk Manager to ensure efficient management of facilities operations. You will lead a team, prioritizing service requests and maintaining standards that directly support patient care and hospital operations. This is a vital role that supports the wellbeing of the community by ensuring hospitals run smoothly and safely.

Qualifications

• Experience in facilities management within a healthcare setting.
• Strong leadership and coordination skills required.
• Ability to manage multiple service requests promptly.

Responsibilities

• Manage day-to-day operations of the Facilities Helpdesk.
• Prioritize and coordinate service requests effectively.
• Provide leadership and guidance to facilities staff.

Job description

Torbay Hospital is looking for a dedicated and experienced Facilities Helpdesk Manager to join our team.

You will be part of a team of 6 managers providing 24/7 service coverage on a rota basis, ensuring the efficient management of our facilities operations helpdesk.

Responsible for prioritising and coordinating essential facilities services such as deep cleans, portering, linen room and other operational requests to ensure a safe and efficient environment for patients, staff, and visitors.

You will play a crucial role in maintaining a safe, clean and comfortable environment for patients, staff and visitors, contributing directly to high-quality healthcare delivery. Working in a healthcare setting allows you to develop valuable skills in facilities management, maintenance, and healthcare compliance.

You’ll also have the opportunity to gain knowledge specific to the healthcare industry. Hospitals are essential, meaning that the facilities team plays an ongoing role in keeping the operations running smoothly, offering stability and job security.

Key responsibilities include:

• Manage the day‑to‑day operations of the Facilities Helpdesk.
• Prioritise and coordinate service requests, including deep cleans, portering, and other facilities‑related tasks.
• Ensure all requests are handled promptly and effectively, adhering to hospital policies and procedures.
• Provide leadership and guidance to facilities staff, ensuring a high standard of service delivery.
• Maintain accurate records of service requests and outcomes.
• Ensure that all tasks are assigned, monitored, and completed within the required timeframe.
• Work closely with other hospital departments to address any urgent or ongoing facilities issues.
• Provide 24/7 service cover on a rota basis, ensuring adequate staffing levels at all times.

Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. You'll benefit from the collaborative and supportive environment.

Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients. Your efforts will directly impact the wellbeing of the community.

Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population.

By joining this team, you'll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way.