Facilities & Estates Manager

England & Wales Cricket Board; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sports organization is seeking a dedicated professional for operational leadership in their office services and facilities management. This role emphasizes creating a welcoming environment and ensuring exceptional customer service. The ideal candidate will have extensive experience in managing office services, a strong focus on health and safety compliance, and the ability to lead a front of house team. This position offers competitive salary and various employee benefits in a vibrant environment.

Benefits

Competitive salary

25 days holiday

Volunteering days

Pension Scheme

Private medical insurance

Life assurance

Employee Assistance Programme

30% New Balance discount

Cycle to Work Scheme

Qualifications

• Demonstrable experience in managing office services including Contract Management.
• Customer Service experience.
• Willingness to learn new skills and adapt.

Responsibilities

• Lead the front of house team to deliver first class customer service.
• Ensure team members have clear service KPIs and objectives.
• Manage sites to ensure smooth operation of office services.
• Ensure compliance with Health and Safety requirements.
• Manage office service budgets and contract negotiations.
• Support sustainability initiatives and reduce environmental impact.
• Manage emergencies appropriately.

Skills

Customer Service

Office Services Management

Communication

Problem-Solving

Attention to Detail

Education

Health & Safety qualifications

Job description

Organisation England & Wales Cricket Board Salary Competitive Location London Contract type Permanent (Full time) Closing date 5 January 2026 Job Description PURPOSE

To provide operational leadership of the ECB Office Estate and Facilities to ensure we provide a safe, creative and welcoming environment for all of our staff, visitors and stakeholders who visit the ECB Office. Champion customer service and work hard to deliver what is required in a fast moving creative environment, ensuring that we deliver a working environment that supports the whole game.

WHO WE ARE

The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.

We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.

The ECB wants cricket to be the most inclusive sport in England and Wales. The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.

OUR VALUES

Run on respect. We ensure our game is based on fairness, respect and decency.

Embrace enjoyment. We make sure everyone finds fun in the game.

Build belonging. We actively include so everyone can find a place in the game.

Progress with purpose. We stay open to change to keep the game moving forward.

YOU’LL LOVE THIS JOB IF

• You are passionate about seeking creative, innovative, and cost-effective ways to make our buildings look great and work efficiently for our people and visitors
• You’re a clear and articulate communicator, who has an eye for detail, and a focus on customer service.
• You have an unshakeable can-do attitude.

YOU’LL BE DOING

• Leading the front of house team to deliver first class customer service and create a welcoming & friendly first point of contact to the organisation.
• Ensuring all team members have clear service KPIs and role objectives.
• Managing our sites to ensure office services run smoothly and professionally, including managing cleaning, Fault log, postal services, storage and Audio Visual equipment in meeting and conference rooms, whilst continuing to provide inspiring and collaborative spaces for our people.
• Ensuring all sites meet Health and Safety requirements and comply with government legislation.
• Supporting the management of the relationship with landlord representatives regarding facilities management for all sites, ensuring SLAs are delivered by all parties.
• Implementing guidance from key departments and Executive Team to deliver an environment conducive to staff wellbeing and calm.
• Managing office service budgets, including contract negotiations, raising POs, and reconciling invoices.
• Supporting on sustainability issues, and the work to implement the ECB plan as part of a working group to monitor & reduce environmental impact.
• Support the requirements for any minor building or maintenance works by managing access and monitoring progress, and liaison with key contacts.
• Responding quickly to emergencies that may arise and dealing with them appropriately.
• Managing the delivery of exceptional conference and meeting facilities.

YOU’LL HAVE

• Demonstrable experience in managing office services including Contract Management.
• Customer Service experience
• Relevant Health & Safety qualifications or be prepared to undertake relevant qualifications.
• A willingness to learn new skills and adapt in an exciting and rapidly developing environment

YOU’LL RECEIVE

• Competitive salary
• Holiday - 25 days a year
• Volunteering – 2 days a year
• Pension Scheme
• Private medical insurance
• Employee health cash-back plan
• Long-term sickness insurance
• Life assurance - a multiple of your annual basic salary
• Enhanced family leave and pay
• OpenBlend - an innovative coaching and performance management tool
• Learning and Development - a range of programmes and initiatives to help you develop and reach your potential
• Employee Assistance Programme - 24 / 7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
• 30% New Balance discount
• Cycle 2 Work Scheme
• Season ticket loan
• Preferential access to tickets to England games

Opportunities to be a part of and be involved in our Employee Resource groups : Women in Cricket Employee Network, Race in Cricket Employee Network, Social Equality in Cricket Employee Network, Cricketability Employee Network (formerly called the Disability in Cricket Employee Network) and LGBTQ+ Community in Cricket Employee Network