Facilities Assistant

Trevett Project Services; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A facilities management company in Hayes is seeking a proactive Facilities Assistant to provide essential mailroom and facilities services. You will manage maintenance tasks, support meeting setups, and ensure the site operates efficiently. Ideal candidates will have strong IT skills and excellent interpersonal abilities. This role offers a flexible benefits package including private medical insurance and a pension scheme.

Benefits

25 days holiday + bank holidays

Pension scheme with up to 8% contribution

Private medical insurance

Life assurance

Salary sacrifice car scheme

Employee assistance programme

Flexible benefits including gym membership

Qualifications

• Strong problem-solving ability and attention to detail.
• Excellent interpersonal and communication skills, with a professional manner.
• Flexible and reliable, able to work well under pressure.

Responsibilities

• Accurately sort, distribute, and process all incoming and outgoing mail.
• Manage stationery stock, ordering and issuing supplies as required.
• Assist with general maintenance tasks such as replacing light bulbs.
• Provide reception cover during breaks and absences.
• Liaise with client representatives and assist with supervision of contractors.

Skills

IT literacy

Interpersonal skills

Problem-solving

Communication skills

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Apple systems/software

Job description

Facilities Assistant

Location: Hayes

Salary: £27,000 - £32,000 per annum

Contract Type: Permanent, Full-Time

We are seeking a proactive and customer-focused Facilities Assistant to deliver a full range of mailroom and facilities services at our client’s site in Hayes. This is a varied and hands-on role that combines administrative support with general maintenance, meeting room set-ups, and occasional reception cover.

The ideal candidate will take pride in providing an excellent level of service, ensuring the site operates smoothly and efficiently while maintaining strong working relationships with both the client and on-site staff.

Key Responsibilities

• Accurately sort, distribute, and process all incoming and outgoing mail, ensuring compliance with company and client procedures.
• Manage stationery stock, ordering and issuing supplies as required.
• Assist with general maintenance tasks such as replacing light bulbs, hanging picture frames, and changing canvas prints.
• Support meeting room set-ups, porterage duties, and maintain tidy, hazard-free storage and communal areas.
• Provide reception cover during breaks and absences, ensuring a professional and friendly service.
• Liaise with client representatives and assist with supervision of contractors performing maintenance or project work.
• Proactively report building issues or defects to the helpdesk or facilities manager.
• Provide first-line AV support, escalating technical issues when required.
• Respond to building emergencies as necessary and follow appropriate escalation procedures.

About You

• IT literate, with strong working knowledge of Microsoft Excel, Word, and Apple systems / software.
• Excellent interpersonal and communication skills, with a professional and courteous manner.
• Flexible, reliable, and able to work well under pressure.
• Strong problem-solving ability and attention to detail.
• Previous experience in a facilities, mailroom, or general maintenance role preferred but not essential.

Benefits

• 25 days holiday + bank holidays (option to buy / sell additional days)
• Pension scheme with up to 8% employer contribution
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid / Electric Vehicle)
• Personal Wellbeing and Volunteer Days
• 24 / 7 Employee Assistance Programme (mental health, counselling, legal advice)
• Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance, and Cycle to Work scheme

This is an excellent opportunity to join a supportive team, providing essential facilities support within a professional, customer-focused environment.

To apply: Please send your CV or contact us for further details