Fabric Technician

Royal Mail; Stoke-on-Trent; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading facilities management service provider in the UK seeks a dedicated individual for a permanent, full-time role. You will be the primary contact for customers, utilizing your knowledge and skills in the Building Fabric industry to solve problems and ensure compliance with health and safety standards. The ideal candidate will be computer literate, have practical carpentry experience, and a valid UK driving license. This role supports maintaining an extensive property portfolio vital for operational excellence.

Qualifications

• Computer literate with effective communication skills.
• Sound knowledge and practical experience in carpentry and wet trades.
• Full UK manual driving licence with no more than 6 penalty points.

Responsibilities

• Act as the primary contact with end users and main customers.
• Apply skills to solve fabric-related problems or ensure project completion.
• Ensure compliance with health and safety policies.

Skills

Effective communication skills

Knowledge of Building Fabric product

Practical experience of carpentry and wet trades

Tools

Electronic management systems

Job description

Royal Mail is something special, a well‑loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Salary

• £29,412.69
• £32,774.12 per annum (dependent upon skills and experience)

Contract

Permanent, Full time 37.5 hours per week (excluding meal breaks). Typical attendance will be 07:00–15:00 Monday to Friday. Flexibility around attendance is essential. There will be a potential requirement to join a call‑out rota. Standby allowance c£290 per week when on call‑out rota, and an appropriate overtime rate when attending the call.

About the role

You’re the primary point of contact with the end users or main customers and will work closely with colleagues including Building Engineering Technicians, Asset Technicians across the business, and with Fabric Team Managers. You’ll provide knowledge of the Building Fabric industry to the customer, guaranteeing a first‑class service is always provided to ensure their premises are secure and safe at all times. You’ll apply your skills and technical knowledge to a range of different situations that require previous experience and judgement to solve fabric related problems or to ensure completion of projects. You’ll ensure full compliance with RMPFS health and safety policies and procedures to ensure safety of colleagues, customers, and the public.

About you

We are looking for someone who is computer literate, particularly in electronic management systems and email, with effective communication skills being able to actively listen and transmit important messages to the customer, at all levels, to understand their requirements. You will have a sound knowledge and practical experience of carpentry and wet trades and have a good knowledge of Building Fabric product. A full UK manual driving licence with no more than 6 penalty points is required.

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving. Royal Mail Property & Facilities Solutions employs 3,000 employees and is owned by Royal Mail Group Ltd.

Job reference

334739