F&B Team Lead: Elevate Guest Experience & Revenue

Accor; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company is seeking a Customer Relations professional in Cardiff to build strong guest relationships and ensure satisfaction. This role includes team leadership, promoting hotel services, and managing operations efficiently. Ideal candidates will have excellent customer service skills and a commitment to quality. The company offers various benefits including free stays and professional development opportunities.

Benefits

Free night stays in UK hotels

30% discount in Accor Restaurants

Continuous professional development

Cycle to Work Scheme

Eye Care Voucher

Extra holidays

Pension Scheme

Qualifications

• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Conveys the hotel's image through his/her attitude, professionalism, and involvement.
• Remains polite and courteous at all times whatever customers may request.

Responsibilities

• Build strong guest relationships from arrival to departure.
• Ensure guest satisfaction and promote hotel image.
• Manage inventory and minimize losses.

Skills

Team supervision

Customer service skills

Sales improvement

Professionalism

Communication

Job description

A leading hospitality company is seeking a Customer Relations professional in Cardiff to build strong guest relationships and ensure satisfaction. This role includes team leadership, promoting hotel services, and managing operations efficiently. Ideal candidates will have excellent customer service skills and a commitment to quality. The company offers various benefits including free stays and professional development opportunities.