F&B Operations Leader: Elevate Guest Experiences

The Venues Collection; Stafford; On-site; GBP 35,000; Full time

Job summary

A top-tier hospitality service provider in Stafford is seeking a Food & Beverage Operations Manager. This role involves overseeing catering operations, leading a dynamic team, and ensuring exceptional customer service. The ideal candidate should possess strong leadership, financial management skills, and a passion for food innovation. The position offers a competitive salary of £35,000 with excellent benefits including healthcare and generous leave.

Benefits

Healthcare benefits including dental and optical

Annual healthcare check

Entertainment discounts

Health & Wellbeing discounts

Travel discounts

Shopping discounts

Meals on duty

Pension scheme

Life Assurance

Employee Assistance Programme

23 days annual leave plus bank holidays

Additional maternity leave benefits

Ongoing training and development

Professional subscriptions paid

Qualifications

• Experience in catering or hospitality management, preferably in a high-end environment.
• Strong leadership and team management skills, with the ability to manage both front and back-of-house teams.
• Financially astute, with experience managing budgets and aligning with objectives.
• Passionate about food and drink innovation, delivering excellent customer service.
• Excellent communication skills, with the ability to prioritise tasks in a fast-paced setting.
• Strong delegation and influencing skills, with the flexibility to be hands-on when necessary.
• A team player, willing to collaborate with other departments to achieve great results.

Responsibilities

• Lead the day-to-day operations in the main restaurant, Conference service, Bar, and Costa.
• Manage catering & payroll budgets in line with goals and maintain financial targets.
• Serve as the main point of contact for all catering requests, ensuring guest satisfaction.
• Deliver exceptional customer experiences with a passion for innovation in food and drink.
• Adapt and solve challenges while prioritising tasks in a fast-paced environment.
• Demonstrate strong delegation skills with the ability to step in and lead by example when needed.
• Work across departments to ensure the success of food & beverage operations and guests satisfaction.

Skills

Leadership skills

Financial management

Customer service

Communication skills

Team collaboration

Food and drink innovation

Job description

A top-tier hospitality service provider in Stafford is seeking a Food & Beverage Operations Manager. This role involves overseeing catering operations, leading a dynamic team, and ensuring exceptional customer service. The ideal candidate should possess strong leadership, financial management skills, and a passion for food innovation. The position offers a competitive salary of £35,000 with excellent benefits including healthcare and generous leave.