Extra Care Housing Assistant

ForHousing; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing provider in Salford is looking for a dedicated professional to support their Extra Care Scheme. The role involves conducting inspections, facilitating tenant visits, and ensuring safety and well-being for residents. Ideal candidates will have experience in social housing and strong customer service skills. A qualification in housing or social care is preferred. This is a rewarding position where you can make a significant impact on people’s lives.

Benefits

Gym discounts

Cycle to work scheme

Employee Assistance Programme

Wellbeing centre resources

Discounts through partnership with STAR

Qualifications

• Experience in the social housing sector is essential.
• Exceptional customer service and communication skills are required.
• A housing or social care qualification would be beneficial.

Responsibilities

• Conduct pre- and post-void inspections.
• Support the Extra Care Scheme Manager in letting properties.
• Accompany prospective tenants on property visits.
• Ensure tenant and building safety through relevant checks.
• Assist in the daily running of the extra care scheme.
• Perform daily welfare checks of tenants.
• Help tenants create personalized support and wellbeing plans.

Skills

Customer service

Communication skills

Experience in social housing

Education

Housing or social care qualification

Job description

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well‑maintained, sustainable homes and deliver customer‑focused services. ForHousing is a place where everyone can thrive and be themselves.

Why ForHousing?

• Best company 2‑star employer – our colleagues rated us an “Outstanding Place to Work”.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

• Carrying out pre‑ and post‑void inspections.
• Supporting the Extra Care Scheme Manager to let properties and minimise void times.
• Accompanying prospective tenants on visits to properties and handling all pre‑tenancy and tenancy documentation.
• Ensuring tenant and building safety by carrying out relevant checks and maintenance.
• Supporting the extra care scheme manager with the day‑to‑day running of the scheme.
• Carrying out daily welfare checks of tenants.
• Working with tenants to produce personalised support and wellbeing plans.

What we’re looking for:

• Experience in social housing.
• Great customer service and communications skills.
• A housing or social care qualification would be ideal.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. If you need any adjustments to be made to our recruitment process, please get in touch with the team on [e-mail].

Please note we reserve the right to close this advert early, depending on application volumes.