External Automotive Claims Engineer (West Midlands)

Direct Line; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company in Birmingham is seeking an External Automotive Claims Engineer. This field-based role involves inspecting claimant vehicles and delivering high-quality customer service. Candidates should have automotive industry experience and a minimum NVQ3 in Automotive Repair. Excellent benefits and a supportive work culture are provided.

Benefits

9% employer contributed pension

50% off insurance products

EV car scheme

Generous holidays

Employee discounts

Qualifications

• Experience in a role similar to Motor Insurance Engineer or Vehicle Damage Assessor.
• Minimum of NVQ3 in Automotive Repair or similar.
• Understanding of Thatcham Escribe and Audatex software.

Responsibilities

• Provide inspection service and technical support to claims functions.
• Ensure financial performance and meet business/customer expectations.
• Collaborate with colleagues to drive correct outcomes for customers.

Skills

Experience in the Automotive industry

Good understanding of Thatcham Escribe

Knowledge of vehicle repair techniques

Motor insurance claims processes

Education

Minimum NVQ3 in Automotive Repair

ATA VDA qualifications

Job description

Overview

External Automotive Claims Engineer
West Midlands
Full Time, Permanent Position

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

This is a field based opportunity, managing a designated patch around the West Midlands area.

Please note: to be considered for this role you should be based in the West Midlands or be in commutable distance to Birmingham and the surrounding areas.

What You’ll Be Doing

You'll provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.

• Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
• Support the delivery and management of the AD spend
• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
• Develop self to maximise your full potential in the role

What You'll Need

• Experience in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar
• A good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes
• ATA VDA qualifications (desirable)

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours