Expression of Interest | Store Manager And Counter Manager, Aesop London | Full Time

AESOP; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global retail organization in London seeks a passionate Store Manager. The ideal candidate will engage customers and lead the team to deliver memorable experiences. Proven management and selling skills, along with a commitment to team development, are essential. This role offers a full-time, on-site position requiring 40 hours per week, including some weekends.

Qualifications

• Management experience within customer service environment.
• Proven track record of effective selling skills and ability to drive commercial outcomes.
• Successful history of leading and coaching a team.

Responsibilities

• Engage and guide customers to relevant products.
• Motivate and develop the store team.
• Responsible for budgeting and store-specific marketing.

Skills

Management experience in customer service

Effective selling skills

Team leading and coaching

Strong communication skills

Problem-solving skills

Commercial acumen

Merchandising skills

Empathy in interpersonal relationships

Tools

Microsoft Office suite

Job description

Overview

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

Aesop are delighted to welcome applications for Store Manager and Counter Manager roles in central London. Successful applicants will be open and flexible to location.

Responsibilities

As a Store Manager at Aesop, you embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.

What we are looking for

• Management experience within customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem-solving, commercial acumen and merchandising skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week and operates an on-site working pattern.