Export Coordinator

Espire; Tamworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics company is seeking an Export Coordinator in Tamworth. You will manage the end-to-end export process, including order processing and compliance documentation. Ideal candidates should have essential experience in export procedures, excellent communication skills, and proficiency in Microsoft Excel. This role offers a range of benefits including extra annual leave options and a health cashback plan.

Benefits

Option to purchase up to 5 extra days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Qualifications

• Essential experience in export procedures and familiarity with Sage or similar CRM databases.
• Excellent written and verbal communication skills.
• Ability to prioritise a heavy workload in a fast-paced environment.

Responsibilities

• Co-ordinate the end-to-end export process for global customer orders.
• Process customer and inter-company orders using Sage and other internal systems.
• Prepare international shipping documents and ensure compliance.

Skills

Export procedures

Customer service focus

Microsoft Excel proficiency

Problem-solving skills

Sage or similar CRM

Job description

Overview

Scolmore have an exciting opportunity for an Export Coordinator to join our busy Customer Service team. The successful candidate will be working as part of the Export team to co-ordinate the effective movement of goods globally to fulfil the needs of internal and external customer orders, whilst adhering to customs and shipping requirements. Also supporting the Export Sales Managers and Middle East office as required.

Main Duties

• Order & Shipment Management
  Co-ordinate the end-to-end export process for global customer orders, including quoting, booking, and re-charging freight.
• Order processing
  Process customer and inter-company orders using Sage and other internal systems.
• Monitoring & Invoicing
  Monitor order statuses, back orders, and daily reports to ensure timely despatch and invoicing.
• Customs & Documentation Compliance
  Prepare all international shipping documents, including Commercial Invoices, Packing Lists, and Certificates of Origin.
• HS Codes & Compliance
  Ensure accurate application of HS Codes and stay updated on changing customs requirements.
• Export Documentation
  Obtain, authorise, and file all export documentation and invoices (e.g. C88, Waybills, freight invoices) within required timeframes.
• Middle East Operations Support
  Provide operational support to the Scolmore Middle East team regarding processes, training, and stock management.
• Purchase Orders & Stock
  Manage Scolmore Middle East purchase orders, stock GRNs, and monthly invoices.
• Regional Movements & Exhibitions
  Co-ordinate goods movements for regional exhibitions and process sample orders.
• Inventory & Data Integrity
  Monitor export stock levels and co-ordinate movements between warehouses and group manufacturing plants.
• Warehouse Liaison
  Liaise with the warehouse regarding picking priorities, order changes, and bespoke requests.
• Data & Customer Records
  Maintain the customer database and report issues with stock data or commodity codes to the technical and purchasing teams.
• Communication & Problem Resolution
  Act as a point of contact for internal staff, customers, and freight forwarders to resolve delivery or customs issues.
• Escalation
  Escalate operational issues, mis-picks, or credit control concerns to senior management when required.
• Manager Support & Teamwork
  Support and assist Export Sales Managers and the Middle East General Manager where required.
• Cross-Department Collaboration
  Work with all other departments (e.g., Credit Control, Technical, IT) to ensure the export administration function is completed efficiently.
• Administration
  Complete general administration duties, including scanning paperwork and other tasks assigned to support the wider team.

Candidate Requirements

• Experience
  Essential experience in export procedures and familiarity with Sage or similar CRM databases.
• Communication
  Excellent written and verbal communication skills with a strong customer service focus.
• Technical Skills
  Proficient in Microsoft Office, particularly Excel.
• Aptitude
  Ability to prioritise a heavy workload in a fast-paced environment whilst demonstrating initiative and problem-solving skills.

Benefits

• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking

Site Location: Scolmore House, Tamworth, B79 7UL