Experienced Reception Manager

NHS; London; On-site; GBP 125,000 - 150,000; Part time

Job summary

A leading healthcare provider in London is seeking an experienced Reception Manager to join their friendly practice team. This role involves opening and closing the practice, managing appointment systems, and providing high-quality service to patients. Candidates should have previous experience working in a busy reception area and possess a professional telephone manner. Training for EMIS Web and Docman can be provided. This position offers flexible hours, working 24 to 30 hours a week, in a supportive environment.

Qualifications

• Experience working in a busy reception area.
• Ability to maintain security and follow practice protocols.

Responsibilities

• Open and lock up practice premises as per protocols.
• Maintain and monitor the practice appointments system.
• Process personal and telephone requests for appointments.
• Direct callers to the appropriate healthcare professional.
• File and retrieve paperwork as needed.
• Initiate contact with patients and other healthcare agencies.

Skills

Excellent telephone manner

Multitasking

Basic computer skills

Tools

EMIS Web

Docman

Job description

We are looking for an enthusiastic, experienced reception manager, to join our friendly, forward thinking practice team, to work 24 to 30 hours a week and provide a high quality service to our 11,300 patients. You will be required to work at Welling and Avery Hill.

We are a GP training Practice (Bexley & Sidcup VTS).

High QOF Achievement

CQC Rating GOOD

IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.

Main duties of the job

You should have an excellent telephone manner and be able to multitask alongside the team. A knowledge in basic computer skills would be of benefit.You should have previous experience of working in a reception area.

About us

We are a friendly, hardworking, organised team who would welcome you to join us.

Clinical team : 3 Partners, 4 Pharmacist and have four Care Co-Ordinator's. We currently have two GP trainee's.

Supported with allied health professionals including practice nurses and a Medical Assistant.

Supportive staff & clinical team with opportunities to contribute in regular staff meetings.

Job responsibilities

Duties andResponsibilities:

• Openingup/locking-up of Practice premises and maintaining security in accordancewith Practice protocols
• Maintainingand monitoring the Practice appointments system
• Makingpatients aware of the appointment booking procedure
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information accurately
• Filingand retrieving paperwork
• Initiatingcontact with and responding to requests from patients, other team membersand associated healthcare agencies and providers
• re-stock consulting rooms as required
• Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
• Processingand recording information in accordance with Practice procedures following Data Protection.
• Providingclerical assistance including word/data processing, filing andphotocopying

Person Specification

Qualifications

• To have experience working in a busy reception area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.