Executive Team Leader

Talent Dice Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent executive support provider in the City of London seeks an experienced individual to manage executive support for the Corporate Leadership Team. The role involves supervising the support team, managing projects, and enhancing service delivery processes. Candidates should have extensive management experience and proficiency in Microsoft Office, alongside a commitment to fostering collaboration and effective communication. Competitive salary and professional growth opportunities are offered.

Responsibilities

• Ensure high-quality executive support to leadership teams.
• Manage and supervise the Executive Support Team.
• Lead change management projects for service improvement.
• Collaborate with teams to align services with business needs.
• Maximise technology use to enhance processes.
• Handle correspondence, diary management, and event preparation.
• Prepare briefing notes and manage stakeholder engagement.
• Monitor workloads for senior executives.

Skills

Management experience in customer-facing organizations

Project management

Stakeholder relationship building

Policy implementation

Risk management

Diversity and equality promotion

Microsoft Office proficiency

PA experience

Team leadership under pressure

Communication skills

Analytical skills

Budget management

Job description

Overview

JOB SUMMARY: To be responsible for ensuring a responsive, high quality, professional and timely executive support to members of the Corporate Leadership Team and for ensuring the Executive Support Team operates efficiently and effectively.

To manage the overall provision of Executive Support, supervising the team according to service level agreements, including setting objectives, monitoring performance and identifying training needs.

To be responsible for leading on projects which impact on Executive Support provision, including change management projects, to ensure that all project outcomes the team is responsible for are met in accordance with project, corporate and statutory deadlines; attendance at relevant project meetings and providing regular updates on progress to relevant project leads.

To work collaboratively with Business Support Service Team Leaders to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to continually improve policies, procedures and processes that meet business needs.

To maximise the use of technology to improve processes and workflow, through the identification of improvement and efficiencies, the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.

Be responsible for developing and maintaining a comprehensive executive support provision, ensuring high-quality support to corporate and divisional leadership teams which includes dealing with correspondence, handling phone calls and visitors, diary management and the forward planning, organising and servicing of senior leadership team meetings, the production of reports and effective management information, meeting and event preparation.

Support the Corporate Leadership Team in translating Members' political vision into action plans and deliverables by co-ordinating engagement between directorates and key stakeholders including the Mayor, Cabinet Members, Scrutiny Lead and partner organisations. Understand the needs of stakeholders, interpret requests (why required, how information will be used and format required) and judge prioritisation level. Monitor and prioritise workloads for Chief Executive/Corporate Directors, including management of emails and control of access via telephone or face to face meetings.

Prepare, collate, and check for accuracy, briefing notes and responses to petitions, questions and motions (PQM's).Identify and advise the Chief Executive/Corporate Director on implications (eg. missing legal/financial/procurement implications and effects on other directorates/partners) and on governance processes (eg. correct timelines, pathways and decision bodies) in line with the Council's constitution.

Qualifications

Experience

• Experience of managing and supervising in large, complex, customer facing organisations, and developing work plans that support corporate priorities.
• Experience of managing projects and programmes
• Experience of building effective working relationships with senior internal and external stakeholders
• Experience of implementing new policies and procedures to drive operational delivery
• Experience of managing risk and fraud awareness.
• Demonstrable experience of commitment to valuing diversity and promoting equality.
• Proficient in the use of Microsoft Office applications to an advanced level
• Demonstrable PA experience including diary management, meeting management, correspondence and call-handling
• Experience of managing a team which is working under pressure, managing competing priorities and meeting tight deadlines.
• Demonstrable experience to create and sustain positive working relationships with both internal and external stakeholders that generate confidence, respect, credibility and trust in yourself and your team.
• Demonstrable experience of providing excellent oral and written communication skills including the ability to present sensitive information clearly and concisely to a range of audiences.
• Demonstrable experience of strong analytical skills, including the ability to analyse problems and identify deliverable solutions
• Experience of managing budgets and overseeing procurement activities in line with scheme of delegation