Executive Director of Operations – Housing Services

SALVATION ARMY HOUSING ASSOCIATION; Greater London; On-site; GBP 130,000; Full time

Job summary

A leading UK housing provider is seeking an Executive Director of Operations to provide strategic leadership across various housing services. This role emphasizes strong regulatory compliance and high-quality service delivery aimed at transforming lives of vulnerable individuals. The ideal candidate will have proven leadership experience and a commitment to fostering an inclusive culture. This position offers a salary of £130,000 plus a £5,000 car allowance.

Qualifications

• Proven experience in leading housing services or similar environments.
• Strong understanding of regulatory requirements and health & safety compliance.
• Values-led and credible leader committed to transforming lives.

Responsibilities

• Provide strategic leadership across supported housing and asset management.
• Ensure safe, compliant, and high-quality services.
• Champion a positive, inclusive culture within the organization.

Skills

Strategic leadership

Regulatory compliance

Building strong relationships

Operational insight

Continuous improvement

Job description

Executive Director of Operations – Housing Services

Based London

Salary: £130,000 plus £5,000 car allowance per annum

About The Role

Are you driven by purpose and motivated by the impact safe, high-quality homes can have on people’s lives? Do you want to lead services that directly support some of the most vulnerable people in society? If so, this could be the role for you.

At Salvation Army Homes, our mission is simple but powerful: Safe Homes. Transforming Lives. You’ll be joining an organisation rooted in Christian values and guided by our SPIRE values – Servant Leadership, Passion, Inclusion, Respect and Empowerment. We welcome people of all faiths and none, and we ask only that you demonstrate a genuine commitment to our ethos and the people we serve.

We’re at an exciting point in our journey. We are two years into delivering our Pathway to Excellence 2030 corporate strategy, and with a regulatory grading of G1/V2/C2, we have a strong foundation for growth and continued improvement.

As our Executive Director of Operations, you will provide strategic leadership across:

• Supported Housing
• General Needs Housing
• Customer Services
• Asset Management
• Compliance
• Safeguarding

About You

You will ensure safe, compliant and high-quality services, bringing experience of successfully leading these functions in the housing sector or related environment. A strong understanding of regulatory requirements, governance, legislation and health & safety compliance is essential.

We’re looking for a values‑led, credible leader who:

• Embodies our ethos and culture
• Builds strong relationships with partners, regulators and stakeholders
• Leads by example and champions a positive, inclusive culture
• Brings sound judgement, operational insight and a commitment to continuous improvement

If transforming lives resonates with you, we’d love to hear from you.

About Us

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centric, individualized strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.

As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

To apply, please visit our website via the button below.

Closing date: 6th February 2026.