Events & Conference Services Manager

Four Seasons Hotel; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious hotel in London is seeking an Events and Conference Services Manager. The successful candidate will oversee event catering and client relations while ensuring exceptional service standards. Must have experience in a luxury environment and strong communication skills. This role offers competitive remuneration along with various employee benefits including complimentary hotel nights and career development opportunities.

Benefits

Competitive remuneration

Up to 20 complimentary nights at any Four Seasons Hotels

Excellent training and career development opportunities

Free meals while on duty

Holiday entitlement increases with length of service up to 33 days

Qualifications

• Previous experience as an Events Manager within a 5-star hotel or luxury restaurant.
• Solid interpersonal and relationship-building skills to work with cross-functional teams.
• All candidates must have the Right to Work in the UK.

Responsibilities

• Oversee booking and servicing of catering and group events.
• Manage client relations and build new clientele.
• Work with banqueting and kitchen teams for event planning.
• Act as liaison for vendor/supplier needs.

Skills

Excellent communication skills

Attention to detail

Leadership and motivational skills

Interpersonal and relationship-building skills

Organizational and time-management skills

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Four Seasons Hotel London at Tower Bridge is currently recruiting for a n Event and Conference Services Manager to join the team.

The Role :

As Events and Conference Services Manager you are responsible for overseeing booking and servicing catering events for the hotel and servicing group events that have been booked by others. In your role you will oversee all aspects of client liaison and build new client relationships within the marketplace on a continuous basis.

What you will do:

• Oversee the booking and servicing of catering events for the hotel, as well as group events booked by others

• Manage all aspects of client liaison and continuously build new client relationships within the marketplace

• Work with both group business and private clients to plan every detail of events

• Ownership for the conversion and management of assigned enquiries

• Conducts compelling show rounds to win the business

• Works with banqueting/kitchen teams to review and update strategy with a dynamic approach

• Proactively resolicits previous c lient s and event bookers for future opportunities

• Supports the Director of Events by completing weekly/monthly tasks to include but not limited to; catering forecast, events pipeline, sales strategy meeting

• Plans and attends in meetings with hotel staff and clients, including but not exclusive to: Group Resume Meeting, Banquet Event Order Meeting, Pre-Convention Meetings, planning visits, and menu tastings

• Act as the liaison for all vendor/supplier related to clients needs ( ie Audio Visual , Florists, DMC, etc )

What You Bring :

• Previous experience as an Events Manager within a 5-star hotel or luxury restaurant

• Excellent communication skills and the ability to liaise effectively with clients and team members

• Superb attention to detail and a drive to deliver exceptional standards consistently

• Strong leadership and motivational skills, capable of nurturing, developing, and inspiring staff

• Proven experience in training and developing team members to achieve their full potential

• Excellent personal presentation and a professional demeanour

• Solid interpersonal and relationship-building skills to work with cross-functional teams

• Excellent written and verbal communication skills to prepare and deliver reports, effective presentat ions and to facilitate meetings

• Strong organizational and time-management skills

• All candidates must have the Right to Work in the UK

Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:

• Competitive renumeration

• Excellent training and career development opportunities

• Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service

• Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day

• Up to 2 paid Wellness Days per year

• Holiday entitlement increases with length of service up to 33 days

• Free life insurance while on duty

• Bupa Dental and MediCash plan available

• Opportunities to build a successful global career

• Season Ticket Loan & Cycle to Work scheme

• Free dry cleaning

• Employee Experience: Annual themed employee party and various social, charitable, and sporting events

• Access to Wagestream – a salary advance benefit

• Employee Recognition Programmes

• ...and many more surprises to discover!

All applicants must possess the legal right to work in the UK