Event Porter (Casual) - Events Operations (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious London hotel is seeking a Casual Events Porter to join their Event Department. The role involves assisting in setting up and dismantling event spaces, ensuring arrangements meet specifications, and providing excellent customer service. Ideal candidates are passionate, flexible, and able to work in a fast-paced environment. The position offers £12.21 per hour along with several employee benefits, making it a rewarding opportunity for those who thrive in hospitality.

Benefits

Pension scheme with contributions

50% discount in restaurants and spas

Free meals on duty

Employee Assistance Programme

Complimentary laundry

Recognition schemes and events

Qualifications

• Passionate about delivering excellent service.
• Ability to work in a fast-paced environment.
• Flexible availability for shifts.

Responsibilities

• Assist in the setup and dismantling of event spaces.
• Ensure arrangements meet function specifications.
• Conduct post-event breakdown and clean-up.

Skills

Excellent customer service

Communication skills

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Casual Events Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Salary & Benefits

Salary: £12.21 per hour + service charge

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Complimentary laundry
• Free meals on duty
• Recommend a Friend incentive
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Casual Events Porter, to join our Event Department on a casual basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

Responsibilities

• Assist in the setup and dismantling of event spaces, including furniture, staging, tables, chairs, and décor.
• Ensure all event areas are correctly arranged according to function specifications and hotel standards.
• Assist with unloading and moving event materials, including AV equipment, tableware, and supplies.
• Conduct thorough post-event breakdown and resetting of spaces for future events.
• Follow all health & safety, fire, and manual handling procedures.
• Assist with post-event clean-up and resetting for future events.
• Excellent customer service and communication skills.

You will work the hours according to your availability and business needs, just notify your manager and they will schedule your shifts accordingly.

About Our Hotel

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether it's half full or empty, so if you feel this Casual Events Porter role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK