EU Order Management & Customer Care Specialist

Insulet; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading medical device company is seeking a Customer Care, Order Management Specialist to oversee customer order processes for EU markets from its London or Lisbon offices. The ideal candidate should have experience in order management and a strong background in customer service, with a collaborative approach to working across teams. Responsibilities include processing orders, coordinating with logistics providers, and providing updates to stakeholders. This hybrid position has an estimated 25% travel requirement.

Qualifications

• Demonstrated experience in order management or relevant experience.
• Fluent in English and knowledge of additional languages preferred.
• Strong background in customer service.

Responsibilities

• Ensure accurate and timely processing of customer orders across multiple EU countries.
• Liaise closely with logistics provider to meet order KPIs.
• Communicate effectively with partners on order status and updates.

Skills

Collaborative Relationships

Analytical Thinking

Self-sufficient

Establishing Focus

Attention to Communication

Results Oriented

Technical Expertise

Fluent in English

Education

Degree level or other transferable experience

Experience in a Call Centre or commercial environment

Exposure to Salesforce.com

Intermediary Excel skills

Tools

Salesforce.com

SAP ERP systems

MS Office

Job description

A leading medical device company is seeking a Customer Care, Order Management Specialist to oversee customer order processes for EU markets from its London or Lisbon offices. The ideal candidate should have experience in order management and a strong background in customer service, with a collaborative approach to working across teams. Responsibilities include processing orders, coordinating with logistics providers, and providing updates to stakeholders. This hybrid position has an estimated 25% travel requirement.