Estates Operations Manager

Service Care Solutions; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A housing association in Central London seeks an experienced Estates Operations Manager to lead estate management teams and ensure high-quality service delivery across multi-tenure properties. The ideal candidate will have proven experience in managing estates and service charge budgets, along with strong knowledge of housing legislation. This role offers a competitive salary and hybrid working arrangements.

Qualifications

• Experience in managing multi-tenure estates and service charge budgets.
• Experience developing large-scale estate management strategies.
• Strong IT and data analysis skills.

Responsibilities

• Manage large service contracts for residents.
• Lead and motivate estate management teams.
• Ensure compliance with health & safety regulations.
• Build relationships with contractors and stakeholders.
• Oversee service charges and maintenance contracts.
• Manage complaints and deliver quality responses.
• Produce business reports and presentations.

Skills

Managing multi-tenure estates

Service charge budget management

Team management

Knowledge of housing legislation

Data analysis skills

Education

Level 4 qualification in Leasehold Management

Job description

Overview

Estates Operations Manager - Central London Housing Association

Salary: £31.50 PAYE / £40.00 Umbrella LTD (Inside IR35)

Hours: 36 per week

Contract: 3-6 month ongoing contract

We are seeking an experienced Estates Operations Manager to lead a team of estate management staff, ensuring the delivery of high-quality services across multi-tenure properties in line with organisational Placemaking Principles.

Responsibilities

• Manage large service contracts, ensuring excellent customer service for residents across all tenure types.
• Lead and motivate estate management teams to achieve property management targets effectively and economically.
• Ensure compliance with health & safety, fire risk assessments, and wider statutory regulations.
• Build strong relationships with contractors and stakeholders, monitoring performance against SLAs.
• Oversee service charges, rents, and maintenance contracts in line with tenancy agreements.
• Manage complaint processes and deliver quality responses within set procedures.
• Produce accurate business reports and presentations for management teams.

Requirements

• Level 4 qualification in Leasehold Management (or equivalent) - candidates working towards this are welcome.
• Proven experience in managing multi-tenure estates and service charge budgets.
• Demonstrable experience in developing large-scale estate management strategies.
• Previous team management experience within estates, housing, or property.
• Strong knowledge of housing legislation and regulatory requirements.
• Excellent IT and data analysis skills.

Location and Working Arrangements

The role will operate across three main sites: Head Office (Central London), South West London, and South London. Hybrid working is available, subject to site needs and team requirements.

Contact

Contact: James at Service Care Solutions