Estate Services Coordinator/Caretaker

neway international; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local council is seeking an experienced Estate Services Coordinator to oversee estate management and lead a team of caretakers. This role requires strong leadership skills, knowledge of health and safety regulations, and excellent communication abilities. The successful candidate will ensure high standards of maintenance and respond effectively to resident needs. The position includes evening meetings and weekend supervision as required.

Qualifications

• Demonstrated experience in public service delivery.
• Proven ability to lead and manage a team.
• Strong knowledge of Health & Safety legislation (NEBOSH/IOSH desirable).
• Experience in estate services including cleaning and repairs.
• Excellent communication skills, both written and verbal.
• Physically able to carry out inspections.
• Willingness to attend evening meetings and weekend cover.

Responsibilities

• Monitor estate management functions including waste and recycling.
• Conduct regular inspections of communal areas.
• Respond to resident feedback and enquiries.
• Maintain accurate records of inspections and supplies.
• Collaborate with council teams to resolve complex issues.
• Attend evening meetings and provide weekend supervision.
• Support tenant management and residents associations.
• Contribute to service improvements and policy development.

Skills

Public service delivery

Team leadership

Health & Safety knowledge

Communication skills

Flexibility

Physical stamina

Job description

The London Borough of Islington is seeking an Estate Services Coordinator (PO1) to join the Homes & Neighbourhoods directorate within Facilities and Environmental Services. This temporary role will provide vacancy cover and ensure estates are maintained to the highest standards of cleanliness, safety, security, and appearance., Lead and manage a team of caretakers, ensuring high-quality, safe, and responsive services across estates.

Responsibilities

• Monitor and take corrective action on estate management functions including waste and recycling, grounds maintenance, communal repairs, and estate lighting.
• Conduct regular inspections of communal areas, ensuring compliance with health and safety, fire safety, and service standards.
• Respond to resident feedback, complaints, and enquiries with clear, accurate communication.
• Maintain accurate records of inspections, caretaker storage, equipment, and PPE supplies.
• Collaborate with other council teams and partner agencies to resolve complex issues, including antisocial behaviour.
• Attend evening meetings and provide weekend supervision on a rota basis (approximately one weekend in eight).
• Support Tenant Management Organisations, Residents Associations, and leaseholder groups, ensuring responsibilities are met and estate standards maintained.
• Contribute to service improvements, policy development, and estate enhancement projects.

Qualifications

• Demonstrated experience in public service delivery.
• Proven ability to lead and manage a team, including training, performance, and conduct management.
• Strong knowledge of Health & Safety legislation and practice (NEBOSH/IOSH desirable).
• Experience in estate services including cleaning, repairs, refuse, and grounds maintenance.
• Excellent communication skills, both written and verbal, with experience liaising with residents, councillors, MPs, and external agencies.
• Flexible, self-motivated, and able to work under pressure to meet performance targets.
• Physically able to carry out inspections across estates, including stair climbing and long-distance walking.
• Willingness to attend evening meetings and provide weekend/out-of-hours cover as required.

Commitment to equalities policies and safeguarding requirements.