Estate Manager

Encore; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A property management company in the City of London seeks an enthusiastic Estate Manager to coordinate resources and manage a diverse portfolio of residential estates. The role requires expertise in financial management and maintenance coordination, with a strong focus on customer service and client communication. Join a friendly team and enjoy growth opportunities in a supportive environment with a hybrid working model.

Benefits

Great team environment

Growth opportunities

Competitive salary

Qualifications

• 5+ years of relevant management experience in estate or property management.
• Strong financial acumen, budget management, and cost control.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure cyclical tasks and reactive works are completed on time and achieve KPI targets.
• Prepare and manage annual budgets, monitor income and expenditure.
• Implement and oversee planned maintenance schedules and site inspections.
• Maintain strong client relationships and resolve resident inquiries.

Skills

Financial management

Maintenance coordination

Client communication

Customer satisfaction

Education

Degree or equivalent education

TPI Part 1 certification

Job description

Overview

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we’ve been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role

We are looking for an enthusiastic and skilled Estate Manager to coordinate resources and manage a diverse portfolio of residential estates. This pivotal role will allow you to showcase your expertise in financial management, maintenance coordination, and client communication while providing exceptional service to our customers.

Responsibilities

• Milestone Management: Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
• Financial Oversight: Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
• Maintenance Management: Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
• Customer Service Excellence: Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.

Qualifications

• A degree or equivalent education, with TPI Part 1 certification essential.
• 5+ years of relevant management experience, ideally in estate or property management.
• Strong financial acumen, including budget management and cost control.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Why Work with Us?

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.