EO Caseworker - Central Government

Spinwell Global; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an EO Caseworker for a hybrid role in London. The position involves decision-making, data protection, and stakeholder engagement. Candidates should have strong IT skills, casework experience, and attention to detail. The role is crucial for supporting public sector initiatives and requires experience in case working roles.

Qualifications

• Experience in case working roles.
• Strong IT skills, especially with MS 365, Excel, and Teams.
• Attention to detail and strong communication abilities.

Responsibilities

• Make informed decisions in line with relevant SOPs.
• Handle sensitive information according to Data Protection Act.
• Engage and maintain relationships with stakeholders.

Skills

Strong IT skills

Caseworker experience

Attention to detail

Public sector experience

Natural professional curiosity

Tools

MS 365

MS Teams

Excel

Word

Spreadsheets

SharePoint

Job description

Overview

Role: EO Caseworker REF 93106

Contract Length: Until 31/03/27

Location: Hybrid/London - 1-3 days per week, on site, as required for business needs.

IR35: Inside

Pay Rate to Intermediary: Market Rate

Security Clearance: SC and Sole UK National requested

Spinwell is recruiting for an EO Caseworker for an excellent opportunity within the public sector.

Responsibilities

• Decision-Making: Make informed and sound decisions in line with relevant SOI’s and SOP’s, seeking guidance from colleagues and senior team members when necessary to ensure accuracy and compliance.
• Data Protection: Handle sensitive and personal information in accordance with the Data Protection Act 2015, ensuring privacy and confidentiality at all times.
• Query Management: Respond promptly and respectfully to queries, demonstrating empathy and identifying if translation or interpretation is required to support applicants more effectively.
• Documentation Analysis: Analyse documentation provided by applicants carefully, requesting additional information or clarification from various stakeholders when needed to make informed decisions.
• Stakeholder Engagement: Cultivate and maintain positive working relationships with a diverse range of stakeholders to support DARR priorities, ensuring cooperation and alignment of goals.
• Correspondence and Record-Keeping: Correspond with applicants in a timely manner, maintaining accurate and detailed records, including case notes, emails, and documents submitted by applicants to support their cases.
• Casework Data Management: Ensure that casework data is accurate and up-to-date, supporting team-wide uses such as reporting, discussions on flow rates, and resource projections.
• Adherence to Governance: Follow governance protocols to maintain consistency, transparency, and accountability in all aspects of case handling and decision-making processes.

Skills/Experience

• Strong IT skills:
  • MS 365
  • MS Teams
  • Excel
  • Word
  • Spreadsheets
  • SharePoint
• Caseworker experience/Admin experience in case working roles.
• Attention to detail
• Public sector experience such as Home Office, DWP, possibly HMRC where casework is done.
• A natural professional curiosity

If you are a EO Caseworker, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which you will be aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us.

Disability Confident

As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant

The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us and quote the role you are applying for.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.