Entry-Level IT Service Desk Analyst – First-Line Support

Chelmsford City Council; Chelmsford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government council in Chelmsford is seeking a proactive analyst to join their Service Desk team in April 2026. The role offers permanent employment with responsibilities including providing first line IT support via email and phone, creating support tickets, and assisting with desktop tasks. Ideal candidates will have experience in IT support or a Service Desk environment. The Council is committed to safeguarding and safer recruitment practices.

Qualifications

• Experience in IT support or Service Desk environment required.

Responsibilities

• Provide 1st line support via email or phone
• Create support tickets
• Perform first line fixes
• Assist with desktop support tasks
• Engage in various projects

Job description

A local government council in Chelmsford is seeking a proactive analyst to join their Service Desk team in April 2026. The role offers permanent employment with responsibilities including providing first line IT support via email and phone, creating support tickets, and assisting with desktop tasks. Ideal candidates will have experience in IT support or a Service Desk environment. The Council is committed to safeguarding and safer recruitment practices.