Enterprise IT Support Technician

Acturis Ltd; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in London seeks a Junior IT Desktop Support Analyst to join their support team. The ideal candidate will provide first line technical support to colleagues, manage calls through help desk software, and maintain IT infrastructure. With a focus on personal growth, this role offers structured feedback, training, and the opportunity to work on impactful projects. This is an excellent opportunity for someone eager to start their career in IT, with competitive salary and benefits.

Benefits

25 days holiday plus bank holidays

Annual bonus and company share schemes

Structured training and mentoring

Annual performance reviews

Qualifications

• Strong onboarding capability to support new joiners.
• Ability to manage internal technical issues effectively.
• Skills in log and manage calls using help desk software.

Responsibilities

• Provide first line support for internal technical issues.
• Maintain and support IT infrastructure such as conference equipment and printers.
• Deliver high quality projects as you grow in role.

Skills

First-rate problem solving ability

Excellent communication skills

Client focused

Logical and organized

Confident and eager to learn

Computer literate

Interest in technology

Education

A-levels or equivalent, ideally studied IT or a tech subject

Excellent GCSEs or equivalent, ideally including an A/9 in maths

Tools

Windows 10/11

Windows Server 2016, 2019

PowerShell

Hyper-V

Active Directory

SCCM

MDT

Job description

Overview

As a Junior IT Desktop Support Analyst you will work in our desktop support team and will:

• Work full-time in the central London to support our London colleagues
• Be First line support for internal technical issues
• Support 800 colleagues globally
• Log and manage calls using the Company's help desk software
• Build and Maintain of a large feet of laptops using technologies such as MDT
• Follow documented IT procedures to perform tasks such as:
• On boarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
• Maintain and support of office IT infrastructure such as conference equipment, Hot-desking equipment and printers
• Perform some manual tasks such as moving IT equipment to new desks
• Technologies we use, manage and maintain include:
• Microsoft software and operating systems:
• Windows 10/11
• Windows server 2016, 2019
• PowerShell,
• Hyper-V,
• Active Directory,
• SCCM,
• MDT

Career Path

As a Junior Desktop Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As you progress with the company, your role will grow in complexity and you can expect an increased level of responsibility, which may include:

• Planning and delivering high quality projects, including managing teams and resources
• Coaching and providing constructive feedback for junior colleagues

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.

• First-rate problem solving ability
• Excellent communication skills
• Client focused with an ability to build relationships with customers
• Logical, well organised and practical
• Confident and eager to learn
• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
• A-levels or equivalent and ideally studied IT or a tech subject
• Excellent GCSEs or equivalent qualifications, ideally including an A/9 in maths
• Can demonstrate a good interest in technology
• This role will ideally suit a college leaver with either a I.T related BTEC or A-Levels

About Acturis

Acturis is one of the UK's highest-rated and fastest-growing software businesses, dedicated to delivering awesome technology for the insurance industry. Founded in 2000, Acturis has grown exponentially over the past decade, consistently achieving double digit growth in users and revenue. Acturis now supports 95,000 users in over 40 countries and we have established a leading position in every market we operate in. Today, if a small business or individual purchases an insurance policy online, the chances are they are buying from an Acturis customer and the entire process has been enabled by the Acturis system. Despite our ongoing success, we are never content on standing still, reinvesting £15m a year into the development of our products, services, and platforms.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve - you have no idea how unusual this is!
• Be given real responsibility for your own projects as soon as you are ready
• Receive a competitive salary and annual performance-based reviews
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Receive 25 days\' holiday (plus bank holidays) rising to 30 days over time
• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice