Enterprise Customer Success Manager

Intigriti; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A cybersecurity company is seeking an Enterprise Customer Success Manager. This role involves managing strategic enterprise accounts, ensuring clients gain maximum value from the services provided. Candidates should possess strong relationship management skills, deep understanding of the cybersecurity landscape, and a proven track record in customer success. The position offers competitive salary, hybrid working model, and various benefits such as healthcare and professional development programs.

Benefits

Competitive salary and uncapped commission

26 days of annual leave

Private Healthcare and Health Cash Plan

Initial home office budget

Yearly learning budget

Employer pension scheme

Qualifications

• 5 years of customer success or account management experience, 3 years focusing on enterprise clients.
• Understanding of cybersecurity landscape and compliance frameworks.
• Ability to travel up to 15% of the time.

Responsibilities

• Manage and grow strategic enterprise accounts.
• Develop and execute success plans aligned with client security needs.
• Monitor program health and provide strategic reviews.

Skills

Customer success management

Relationship management

Project management

Cybersecurity knowledge

Negotiation skills

Job description

Your mission

As an Enterprise Customer Success Manager (ECSM) at Intigriti you will be responsible for managing and growing our strategic enterprise accounts. You will serve as the trusted advisor to our most valuable clients ensuring they achieve maximum value from our platform while driving retention and expansion opportunities. This role requires deep cybersecurity industry knowledge exceptional relationship management skills and the ability to navigate complex enterprise environments.

What youll be doing

• Serve as the primary point of contact for a portfolio of strategic enterprise accounts building strong relationships with key stakeholders at multiple levels of the organization.
• Develop and execute comprehensive success plans for each enterprise client aligning Intigritis solutions with their specific security needs and business objectives.
• Monitor program health metrics and provide regular strategic reviews with actionable insights to maximize the value clients receive from our platform.
• Collaborate closely with enterprise clients to define KPIs and measure ROI demonstrating the business impact of our bug bounty programs.
• Identify expansion opportunities and work with the sales team to develop upsell strategies tailored to each enterprise clients cybersecurity roadmap.
• Advocate for enterprise client needs within Intigriti in close collaboration with the Product team.
• Analyse program performance and design initiatives with support of the Engagement Manager.
• Develop deep understanding of each clients industry-specific security challenges and compliance requirements.
• Lead strategic quarterly business reviews (QBRs) with executive stakeholders.
• Mentor junior CSMs and share best practices for enterprise account management.

What youll bring

Essential

• 5 years of customer success or account management experience with at least 3 years focused on enterprise clients.
• Proven track record of managing strategic relationships with enterprise organizations.
• Deep understanding of the cybersecurity landscape vulnerability management and security testing methodologies.
• Experience with enterprise security programs compliance frameworks (ISO 27001 SOC 2 GDPR etc.) and risk management.
• Strong business acumen and ability to translate technical concepts into business value for C-level executives.
• Excellent project management skills with experience managing complex implementation plans.
• Outstanding communication presentation and negotiation skills.
• Ability to travel up to 15% of the time to meet with strategic clients.

Preferred

• Experience in bug bounty programs penetration testing or vulnerability management platforms.
• Background in cybersecurity consulting or professional services.
• Experience with enterprise security tools and technologies.
• Certifications such as CISSP CISM or similar security qualifications.
• Experience with enterprise SaaS platforms and customer success methodologies.

What is in it for you

• Competitive salary and uncapped commission.
• 26 days of annual leave and Bank Holidays.
• Top-notch Private Healthcare and Health Cash Plan.
• Hybrid working model.
• Initial home office budget.
• 2-month work abroad policy.
• Great training and yearly learning budget.
• Employer pension scheme.
• Enhanced maternity pay.
• Social activities and team outings.
• Referral bonus.
• Employee Assistance Program.
• Great hardware and access to the best tools to be successful in your role.
• Mobile subscription contribution.

Why join us

• Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
• We provide a clear career path and learning budget to help set you up for success.
• Join a company that’s making a real addition to our sustainability goals we empower ethical hackers from all backgrounds to earn a living.
• Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
• We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
• We’re backed by top investors who are enabling us to grow internationally.

About us

Intigriti is a rapidly expanding global cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime.

Our industry-leading bug bounty platform enables companies to tap into our global community of 125000 ethical hackers who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.

More than 200 organizations including Intel Yahoo and Red Bull trust our platform to reduce the risk of cyber‑attacks and data breaches. With cybersecurity becoming an increasingly important issue our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure.

Founded in 2016 Intigriti now has a global team of 100 employees spread across our offices in Belgium and the United Kingdom alongside remote based colleagues. With the backing of our recent Series B Funding we’re planning on taking our growth to the next level.