Enterprise Customer Success Executive — AI-Enhanced Growth

ServiceNow; Remote; GBP 80,000 - 120,000; Full time

Job summary

A global software leader is seeking a Customer Success Executive to provide strategic leadership in post-sales activities for key accounts. This role demands expertise in enterprise-level SaaS transformations and a track record in engaging C-level executives. You will drive customer success, ensuring business outcomes align with technological innovations. The ideal candidate will have over 15 years of relevant experience, focusing on enhancing customer journeys and maximizing the value of solutions. Join us in transforming how organizations work.

Qualifications

• Experience leveraging AI for decision-making and problem-solving.
• Proven ability to engage with senior executives.
• Skilled at designing scalable processes.

Responsibilities

• Lead customer's post-sales transformation.
• Partner strategically with Account Executives.
• Proactively identify potential risks to success.

Skills

AI Integration

Enterprise SaaS Transformation

C-Level Relationship Management

Cross-Functional Leadership

Business Acumen

Change Management

Communication

Customer-Centric Mindset

Education

15+ years in management consulting or related field

Job description

A global software leader is seeking a Customer Success Executive to provide strategic leadership in post-sales activities for key accounts. This role demands expertise in enterprise-level SaaS transformations and a track record in engaging C-level executives. You will drive customer success, ensuring business outcomes align with technological innovations. The ideal candidate will have over 15 years of relevant experience, focusing on enhancing customer journeys and maximizing the value of solutions. Join us in transforming how organizations work.