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Enrolment Advisor

Walbrook Institute London

Remote

GBP 25,000 - 30,000

Full time

Today

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Job summary

An educational institution is seeking an Enrolment Advisor to assist students in achieving their educational goals. This home-based role requires exceptional communication skills and a proactive approach to student engagement. You will provide support throughout the enrolment process, ensuring students select the right programs for their career objectives. The position offers competitive benefits and the opportunity for flexible working arrangements.

Benefits

Enhanced pension plan

Private medical insurance

Cycle to work scheme

Life insurance

Perkbox membership

Qualifications

Dynamic individual with a consultative sales background and passion for education.
Experience in customer service is desirable.
Exceptional communication and interpersonal skills.
Attention to detail.
Proactive approach to student engagement and problem-solving.

Responsibilities

Lead guidance and recruitment of students from initial contact to enrolment.
Support students via various communication channels.
Assist students in selecting programs that align with their career objectives.
Update and maintain records in the CRM system.
Achieve enrolment targets while maintaining customer satisfaction.

Skills

Exceptional communication skills

Interpersonal skills

Attention to detail

Proactive engagement

Problem-solving skills

Enrolment Advisor

Based : Home based, with occasional visits to our London campus

Salary : Up to £30,000 per annum

Hours : 37.5 hours per week, Monday - Friday

Are you ready to inspire students and help them achieve their educational goals?

Do you have exceptional communication and interpersonal skills?

Have you got a proactive approach to student engagement and problem-solving?

Then apply for our Enrolment Advisor role, home-based.

Role Overview

The Enrolment Advisor will work closely with the Head of Enrolments to provide sales-oriented guidance and recruitment of students for Walbrook Institute London.

Key Responsibilities

Lead the study guidance and recruitment of students, from initial contact to contract signing and beyond.
Support students throughout the entire enrolment process via telephone, email, chat, and WhatsApp, by understanding their educational goals and aspirations.
Provide consultative support that helps students select Walbrook programs aligning with their career objectives.
Assist current students by collaborating with student support teams to enhance their experience.
Develop and maintain deep knowledge of Walbrook's offerings to effectively communicate their benefits to prospective students.
Update and maintain accurate records in the CRM system to track interactions, progress, and follow-up actions with prospective students.
Work collaboratively with the admissions team to ensure a seamless enrolment process.
Achieve both individual and team enrolment targets while maintaining a high level of customer satisfaction.
Showcase excellent verbal and written communication skills to build rapport with students and address their inquiries.

Skills and Qualification

A dynamic individual with a consultative sales background and passion for education.
Experience in customer service is desirable.
Exceptional communication and interpersonal skills.
Attention to detail.
A proactive approach to student engagement and problem-solving.

We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with us.

To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered.

Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.

Financial / Lifestyle Benefits