Enrolment Advisor

Walbrook Institute London; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An educational institution based in the UK is seeking an Enrolment Advisor to engage with students and guide them through the enrolment process. This home-based role involves leading student recruitment and maintaining high customer satisfaction. The ideal candidate will have exceptional communication skills and a background in consultative sales. Benefits include an enhanced pension plan, generous leave provisions, and professional development opportunities.

Benefits

Enhanced pension plan

Occupational sick pay

Private medical insurance

Cycle to work scheme

Free eyesight tests

Life insurance

Perkbox membership

Generous holiday entitlements

Qualifications

• Dynamic individual passionate about education.
• Experience in customer service is desirable.
• Exceptional communication and interpersonal skills.

Responsibilities

• Guide and recruit students through enrolment process.
• Support students via various communication channels.
• Collaborate with admissions team for seamless enrolment.
• Achieve enrolment targets and maintain customer satisfaction.

Skills

Exceptional communication skills

Interpersonal skills

Consultative sales background

Attention to detail

Proactive approach to engagement

Job description

Enrolment Advisor

Based : Home based, with occasional visits to our London campus

Salary : Up to £30,000 per annum

Hours : 37.5 hours per week, Monday - Friday

Are you ready to inspire students and help them achieve their educational goals?

Do you have exceptional communication and interpersonal skills?

Have you got a proactive approach to student engagement and problem-solving?

Then apply for our Enrolment Advisor role, home-based.

Role Overview

The Enrolment Advisor will work closely with the Head of Enrolments to provide sales-oriented guidance and recruitment of students for Walbrook Institute London.

Key Responsibilities

• Lead the study guidance and recruitment of students, from initial contact to contract signing and beyond.
• Support students throughout the entire enrolment process via telephone, email, chat, and WhatsApp, by understanding their educational goals and aspirations.
• Provide consultative support that helps students select Walbrook programs aligning with their career objectives.
• Assist current students by collaborating with student support teams to enhance their experience.
• Develop and maintain deep knowledge of Walbrook's offerings to effectively communicate their benefits to prospective students.
• Update and maintain accurate records in the CRM system to track interactions, progress, and follow-up actions with prospective students.
• Work collaboratively with the admissions team to ensure a seamless enrolment process.
• Achieve both individual and team enrolment targets while maintaining a high level of customer satisfaction.
• Showcase excellent verbal and written communication skills to build rapport with students and address their inquiries.

Skills and Qualification

• A dynamic individual with a consultative sales background and passion for education.
• Experience in customer service is desirable.
• Exceptional communication and interpersonal skills.
• Attention to detail.
• A proactive approach to student engagement and problem-solving.

We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with us.

To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered.

Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.

Financial / Lifestyle Benefits

• Enhanced pension plan
• Occupational sick pay (enhanced above SSP)
• Private medical insurance (dependent on job family)
• Buying of annual leave (discretionary)
• Cycle to work scheme
• Free eyesight tests and vouchers towards the purchase of glasses
• Life insurance (8x basic salary)
• Perkbox membership (retail, lifestyle and entertainment discounts)
• Season ticket and health club interest‑free loans
• Business membership with The Marlowe Theatre, Canterbury

Time‑off / Leave Benefits

• Generous holiday entitlements, increasing with length of service
• Employee volunteering scheme (one paid day per year)
• Exceptional absence days (paid discretionary time off)
• Work your way

Wellbeing & Support

• Employee Assistance Programme (EAP)
• Wellbeing Group programmes

Development & Engagement

• Buddy scheme
• Mentor scheme
• Training and development opportunities
• Service recognition

Closing date : 22 December 2025

Interviews : TBC