Enhanced Access - Receptionist

Heartbeat Primary Care CIC; Leyburn; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization is seeking a dedicated Receptionist to join their Clinical Services team in Leyburn. This role involves efficient reception duties, ensuring a welcoming environment for patients. Candidates should have experience in Primary Care, excellent communication skills, and the ability to manage workloads under pressure. This position is offered on a 'Bank' basis with flexible shifts during working hours, evenings, and weekends. Competitive pay rates are provided, with a focus on delivering high-quality patient care.

Benefits

Flexible working hours

Competitive pay with leave allowance

Training and development opportunities

Qualifications

• Experience in Primary Care essential.
• Ability to manage workload effectively under pressure.
• Flexibility to work as a team member and independently.

Responsibilities

• Provide a welcoming front-of-house reception service.
• Ensure confidentiality of patient information.
• Communicate effectively with patients and team members.

Skills

Communication skills

Customer service orientation

Teamwork

Time management

Empathy

Education

GCSE English language, grade C or above

Tools

SystmOne

Job description

Are you caring, reliable, and passionate about supportingpatients in Hambleton & Richmondshire?

Heartbeat Primary Care CIC is looking for a dedicated Receptionistto join our Clinical Services team to deliver high-quality care across our hubsites.

This is a key role in the Better Access team. You will beresponsible for providing an efficient reception function that includes somespecific administration duties.

This post is offered as a "Bank"position with avariety of shifts available during working hours, evenings and weekends,offering you the flexibility of when you work.

If you're passionate about delivering excellent patientcare, enjoy working as part of a supportive multidisciplinary team, and arelooking for a rewarding role within a dynamic healthcare environment, we wouldbe delighted to hear from you!

Rates of Pay - Enhanced Access (Evenings and Weekends)

Receptionist - £15.00 plus 12.07% annual leave allowance

Rates of Pay - In Hours (Between 8.00am - 6.00pm)

Receptionist - £12.50 plus 12.07% annual leave allowance

Main duties of the job

To ensure the front of house service of meeting and greetingis welcoming and portrays our standards of high quality, professional andpatient-focused care.

To deal with patients, visitors and colleagues in acourteous manner, using your skills to ensure general queries are dealt withefficiently.

To ensure a high focus on customer satisfaction by dealingwith queries in a speedy and accurate manner whilst being sensitive to theneeds of the patients or the situation.

To work to protocols in relation to duties required of therole

To provide chaperoning service where requested by theclinician and/or patient.

To ensure patient confidentiality, including the use of thecomputer system and visibility of the screen as well as the transfer of writtenand verbal communication.

About us

Heartbeat Primary Care Community Interest Company is the GP Federation for the three Primary Care Networks (PCNs) of Hambleton (North & South) and Richmondshire. Our shareholders are the GP Practices in these localities.

Heartbeat's mission is to improve health and care by supporting the communities we serve with innovative quality services. As well as providing support and opportunities for at-scale working to our member practices and PCNs, we are a healthcare provider delivering a range of General Practice services from multiple locations across the area, including for patients of our own list at Harewood Medical Practice.

We deliver various clinical services during the week, on evenings and weekends to patients in various locations across Hambleton, Richmondshire.

Job responsibilities

Job responsibilities

The Enhanced Access service operates on behalf of Hambleton and Richmondshire PCNs and is delivered from a number of local General Practices and hospital.

The role is to cover a variety of shifts which are convenient to you. We offer in hours shifts (14.00-18.00hrs), and shifts on an evening (18.30 - 20.00hrs) and weekends (Sat 09.00-17.00hrs & Sun 09.00-13.00hrs).

We have many clinical services which require the expertise of a Receptionist to complete the service delivery team.

Communication

Communicatesensitively and effectively with patients, carers, and team members.

Adaptcommunication methods to suit patients' individual needs, backgrounds, andunderstanding and perspectives.

Maintainopen, respectful, and professional communication within the team and withexternal partners.

Representpatients needs and perspectives when appropriate.

Quality of Care

Manage your workload effectively, maintaininghigh standards of patient care.

Adherestrictly to confidentiality and data protection regulations.

UpholdDuty of Candour and safeguarding responsibilities for vulnerable patients.

Health & Safety

Followthe practices Health & Safety policy.

Identifyrisks in the workplace and act to reduce them.

Reportaccidents or incidents and ensure follow-up actions are taken.

Teamwork

Workcollaboratively and supportively within the multidisciplinary team.

Contributeto service development and local health initiatives.

Development

Ensureall mandatory training is kept up to date

Educateand support patients, families, and carers.

Equality, Diversity & Inclusion

Respectthe rights, dignity, and individual needs of all patients and colleagues.

Promotean inclusive and non-judgemental environment.

Acknowledgeand support diversity in all interactions.

Use of IT and Data

Useclinical IT systems (e.g. SystmOne, NHS Mail) effectively to managepatient data and tasks.

Inputand process data using appropriate coding and templates.

Confidentiality

All patient and practice information must be treated asstrictly confidential and only shared with authorised individuals, in line withpractice policies and data protection regulations.

Time and Resource Management

Contributeto improving team efficiency and service delivery.

Person Specification

Qualifications

• GCSE English language, grade C or above (or equivalent)

Experience

• Experience of working in Primary Care
• Ability to deal confidently and courteously with people both in person and over the telephone.
• Ability to work flexibly as a team member
• Able to work on own initiative and prioritise workload
• Empathetic, honest, caring, Diplomatic and considered
• Able to work under pressure
• Working with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.