Engagement Manager - London

Profound; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking tech company in London is seeking an Engagement Manager to drive customer success and facilitate strategic consultations. You will partner closely with diverse internal teams to enhance customer AI visibility and manage relationships with stakeholders. The ideal candidate has 2-3 years in customer success/account management and possesses excellent communication skills, a strong analytical mindset, and the ability to juggle multiple initiatives effectively.

Qualifications

• 2-3 years of experience in customer success/account management or over 4 years of overall experience.
• Excellent communication and negotiation skills.
• Ability to manage multiple initiatives simultaneously.

Responsibilities

• Serve as the primary point of contact for customers.
• Conduct regular strategic business reviews.
• Collaborate with internal teams to optimize customer implementation.

Skills

Customer relationship management

Communication skills

Analytical skills

Negotiation skills

Ability to manage multiple initiatives

Job description

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Customer Success • London • In-office

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility.

What You’ll Do

• Serve as the primary point of contact and trusted advisor for customers from enterprises to startups within Marketing and Search organizations
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
• Deeply understand customer objectives, proactively managing relationships with key stakeholders across Marketing, Operations, Product, and Executive teams
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve any technical challenges

Who You Are

• At least 2-3 years of experience in startups working in a customer success/account management role or >4 years of overall experience
• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Willing to dive in head first in the face of challenges and ambiguity
• Great with numbers; analytical mindset
• Can own a process end to end
• Manage multiple initiatives at the same time- you are good at juggling things
• Experience in the search or marketing industry is a strong plus