Engagement Manager (Contract to FTE)

60 Decibels; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A tech-powered impact measurement firm in London is seeking an Engagement Manager for a 5-month contract with potential for extension. The ideal candidate will manage client relationships, ensuring project excellence and delivering actionable insights. Applicants should have 5-7 years of experience in consulting or social impact, with strong communication skills and a strategic mindset. This role offers an opportunity to engage deeply with purpose-driven clients in a collaborative environment.

Benefits

Unlimited leave policy

Monthly recharge day

Work with a globally distributed team

Qualifications

• Proven experience managing complex client relationships.
• Great communicator: clear, empathetic, and organized.
• Hands-on experience in building client-facing materials.

Responsibilities

• Own relationships with assigned clients, helping them articulate learning goals.
• Lead project scoping and develop survey plans aligned with client objectives.
• Oversee end-to-end project execution ensuring quality and timeline.

Skills

Client relationship management

Project scoping

Communication skills

Strategic thinking

Operational follow-through

Impact-driven mindset

Education

5-7 years of experience in consulting or social impact

Job description

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen .

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change.

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance.

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the Role

We’re looking for an Engagement Manager (think: client partner meets impact strategist) to join our dynamic Services team for a5-month contract engagement with the possibility to extend to full-time pending performance and business forecasts. We’re moving quickly and would ideally have you join us mid-September.

You’ll act as the primary relationship owner for a portfolio of clients—scoping new projects, shaping research strategies, and ensuring our work is delivered with excellence. You’ll be a translator between client needs and our research execution teams, making sure every project delivers real insight and value.

This is a great opportunity for someone who loves both people and process: someone who enjoys collaborating with purpose-driven clients, guiding research projects from idea to impact, and working with a diverse, global team.

What You'll Do

• Be the Trusted Advisor: Own relationships with assigned clients, helping them articulate their learning goals and translate those into clear, actionable research.
• Shape the Work: Lead project scoping—aligning on what’s feasible, meaningful, and timely—and develop survey and analysis plans that connect directly to client objectives.
• Ensure Excellence: Oversee end-to-end project execution, keeping a close eye on quality, timeline, and alignment with client needs.
• Turn Data into Insight: Contribute to final deliverables by shaping insights, adding context, and ensuring recommendations speak to what matters most for each client.
• Navigate the Details: Manage key contract components (timelines, invoicing, amendments), working cross-functionally with our Sales and Finance teams.
• Spot New Opportunities: Partner with Sales Leads to identify ways to deepen client relationships and support renewal or cross-sell conversations.

Who You Are

• You have proven experience managing complex client relationships or partnerships—ideally in a consulting, research, social impact, or mission-driven context. We expect you likely have ~5-7 years of experience.
• You’re a great communicator: clear, empathetic, and organized.
• You possess an eye for visuals and have been hands-on in building client-facing deck materials.
• You’ve led strategic research projects end-to-end from scope to delivery.
• You’re intellectually curious and impact-driven—you want to help organizations learn and improve.
• You’re comfortable navigating ambiguity and thrive in collaborative, fast-paced environments.
• You bring a balance of strategic thinking and operational follow-through.
• Bonus: Experience in research, evaluation, or impact measurement is a plus.

Why 60 Decibels

• Work at the cutting edge of impact measurement with a globally respected team.
• Engage deeply with clients doing meaningful work around the world.
• Help ensure the voices of customers and communities shape the future of social change.
• Join a collaborative, inclusive, and fast-growing company that cares about its people.
• Earn a competitive compensation based on geographic location and experience level.

Apply now if you’re excited to guide meaningful work, work with values-aligned teams, and help change how the world understands impact.

Candidates are encouraged to apply early, as applications will be reviewed on a rolling basis. We’re looking to hire ASAP and will prioritize candidates with immediate availability.

About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume .

Extra Perks: Please note these benefits are only offered to full time employees. We have an unlimited leave policy and a monthly recharge day, on the first Friday of each month. We are a globally distributed team and you’ll get the chance to work with colleagues from around the world.

Want to get to know us a little better?

> Sign up to receive The Volume , our monthly collection of things worth reading.

.

Please note that your responses to the questionnaire really helps us get to know you more and we prioritize candidates that complete the application questionnaire.

Create a Job Alert

Interested in building your career at 60 Decibels? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Why are you excited to work for 60 Decibels? What about our mission interests you? Be honest, be specific. (150 words max) *

Show and tell us about specific career accomplishments that make you uniquely qualified for this role. (200 words max) *

What amount of compensation are you looking for in the next role? This isn't to negotiate of course, it's just to make sure we can be in the right ballpark (or close) from the start. We want to make the best use of everyone's time. (Please share a figure or range in gross annual terms, in your local currency.) *

Please note that your response to this question will not impact your eligibility for the role. If you are advanced further into the interviewing process, this number will help foster conversation around your salary expectations and compensation with a people operations team member.

Know that we review resumes with real human eyes. If there is anything else you would like to tell us about yourself or your candidacy for this role, feel free to do so here. We appreciate candor and like links. However, please note that a traditional cover letter is no good here. (200 words max)