Enforcement Officer

VidAlert; Newport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading enforcement service provider in the UK is hiring a DVLA Enforcement Officer in Newport. In this role, you will liaise with the public regarding vehicle regulations and enforcement, ensure equipment is operational, and handle inquiries effectively. Candidates should possess strong communication skills, a full UK driving licence, and a customer-focused mindset. The position offers competitive pay, training opportunities, and a comprehensive benefits package, including a pension scheme and flexible shifts.

Benefits

Competitive rates of pay

Staff benefits including discounts

Excellent Reward & Recognition Scheme

Enhanced Maternity & Paternity package

First Class Training & Development

Pension Scheme

Full Uniform provided

28 days’ holiday

Regular overtime

Flexible Shift Patterns

Qualifications

• Full UK Driving Licence required.
• Excellent communication skills essential for liaising with the public.
• Customer-focused attitude with the ability to work independently.

Responsibilities

• Liaises with members of the public regarding clamping and fines.
• Advises the public on payment methods for enforcement actions.
• Ensures all vehicles and enforcement equipment are fit for purpose.

Skills

Excellent Communication Skills

Self Motivated

Customer Focused

Ability to work shifts

Ability to work on own initiative

Education

Full UK Driving Licence

Job description

DVLA Enforcement Officer

Location: Newport

Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

What does a DVLA Enforcement Officer Do?

• Liaises with members of the public and give advice regarding clamping and fines.
• Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
• Work alongside other agencies when required including Police DVLA and VOSA.
• Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
• Ensures all vehicles and enforcement equipment is serviced and fit for purpose reporting faults to the Manager.
• Completes daily reports regarding activities

What do you need to be a DVLA Enforcement Officer?

• Full UK Driving Licence
• Excellent Communication Skills
• Self Motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential

What’s in it for you?

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• 28 days’ holiday including bank holiday
• Regular overtime [optional]
• Flexible Shift Patterns

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon.

We are an equal opportunity employer which means we consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.

INDLP