Energy Customer Advocate — Make a Real Impact

Octopus Energy Ltd; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading energy company is seeking customer service professionals in central Manchester. You will assist customers with their bills, address queries and provide empathetic support. The position involves managing inquiries from start to finish and making a difference for those requiring help with their energy needs. This full-time role offers a salary of £24,900 along with unique perks including share options and regular team dinners.

Benefits

Share options

Fully stocked kitchens

Weekly Family Dinner catch-ups

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to handle inquiries and complaints with care.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Assist customers with understanding their bills and energy choices.
• Solve billing and meter issues efficiently.
• Manage service inquiries from start to finish without transfers.
• Engage in real conversations, delivering solutions tailored to customer needs.
• Provide support for those in vulnerable situations.

Skills

Customer service skills

Problem-solving

Empathy

Job description

A leading energy company is seeking customer service professionals in central Manchester. You will assist customers with their bills, address queries and provide empathetic support. The position involves managing inquiries from start to finish and making a difference for those requiring help with their energy needs. This full-time role offers a salary of £24,900 along with unique perks including share options and regular team dinners.