Endoscopy Receptionist/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Hartlepool; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in the UK seeks conscientious individuals for their Endoscopy Reception team in Hartlepool. The role involves welcoming patients, supporting them during procedures, and ensuring effective communication with medical teams. Knowledge of Endoscopy patient pathways is essential, along with strong organisational skills. Applicants will manage reception duties and maintain professionalism in a supportive environment, with a focus on delivering quality patient experiences.

Qualifications

• Knowledge and understanding of Endoscopy patient pathways.
• Ability to deliver reception duties is required after training.

Responsibilities

• Communicate effectively with medical and surgical teams.
• Adhere to trust policies and procedures.
• Complete work outputs to high standards.
• Reception duties for patient arrivals and discharges.
• Utilise technology and equipment effectively.
• Maintain standard operating procedures.
• Organise interpreters as needed.
• Perform general office duties.

Skills

Effective communication

Organisational skills

Calm under pressure

Job description

Overview

We are looking for conscientious and dependable people to join our Endoscopy Reception team. This role plays a vital part in welcoming patients onto the Endoscopy Unit when attending for their procedure. Patients are often very anxious, so it is important to be calm, organised and supportive for a positive patient experience.

Location

This is a cross site post between the North Tees and the Hartlepool sites.

Responsibilities

• Effective communication with multi-disciplined medical and surgical teams.
• Adhere to all Trust and Endoscopy specific policies, procedures and guidelines.
• Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
• Reception duties that include arriving and discharging patients onto the Endoscopy Unit.
• Ensure all appropriate technologies and equipment are utilised to optimum functionality.
• Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.
• Support the updating and maintaining of standard operating procedures.
• Organise interpreters following appropriate trust policies, systems and processes.
• General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

Requirements / Qualifications

• The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways.
• Ability to deliver all reception duties is required, following appropriate training.

This advert closes on Monday 22 Sep 2025