Endoscopy Receptionist/Clerical Officer

North Tees and Hartlepool NHS Foundation Trust; Hartlepool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Hartlepool is seeking a dependable Endoscopy Reception team member. This role is vital for welcoming patients and supporting them during procedures. Key responsibilities include effective communication with medical teams and ensuring quality patient experiences. Ideal candidates should be calm, organized, and proficient in administrative duties. The position offers an inclusive workplace with opportunities for personal professional development.

Benefits

Health and well-being initiatives

Staff benefits

Opportunities for personal and professional development

Qualifications

• Dependable and conscientious individual needed for a reception role.
• Ability to communicate with medical and surgical teams.
• Experience in handling patient anxieties in a clinical setting.

Responsibilities

• Welcome patients to the Endoscopy Unit.
• Handle reception duties including arriving and discharging patients.
• Adhere to Trust policies and complete work outputs to a high standard.

Skills

Effective communication

Organisational skills

Supportive demeanor

Calm under pressure

Job description

Advert may close once sufficient number of applications is reached

We are looking for conscientious and dependable people to join our Endoscopy Reception team. This role plays a vital part in welcoming patients onto the Endoscopy Unit when attending for their procedure. Patients are often very anxious, so it is important to be calm, organised and supportive for a positive patient experience.

This is a cross site post between the North Tees and the Hartlepool sites.

Responsibilities

• Effective communication with multi-disciplined medical and surgical teams.
• Adhere to all Trust and Endoscopy specific policies, procedures and guidelines.
• Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
• Reception duties that include arriving and discharging patients onto the Endoscopy Unit.
• Ensure all appropriate technologies and equipment are utilised to optimum functionality.
• Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.
• Support the updating and maintaining of standard operating procedures.
• Organise interpreters following appropriate trust policies, systems and processes.
• General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

Organisation and Values

At University Hospitals Tees our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and “Together we are North Tees & Hartlepool”

How to apply / Contact

For further details / informal visits contact: Name: Anna Waller
Job title: Endoscopy Admin & Booking Lead
Email: [e-mail]
Telephone: [phone]