Endoscopy Booking/Clerical Officer

North Tees & Hartlepool NHS Foundation Trust; Hartlepool; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Hartlepool is hiring for a role focused on Endoscopy patient pathways. Responsibilities include booking procedures and performing reception duties. Candidates should have relevant GCSEs, clerical experience, and strong communication skills. The position offers a salary of £24,937 to £26,598 pro rata per annum.

Benefits

Health and well-being initiatives

Opportunities for personal and professional development

Staff recognition programs

Qualifications

• Experience of clerical work involving computerised systems.
• Ability to manage own workload and plan admin tasks.
• Demonstrated experience of working in a customer-focused environment.

Responsibilities

• Book diagnostic and therapeutic procedures.
• Communicate with medical and surgical teams.
• Perform reception duties following training.

Skills

Attention to detail

Communication skills

Organizational skills

Flexibility

Customer focus

Education

GCSE at grade C or above in Mathematics

GCSE at grade C or above in English Language

Tools

Microsoft Office applications

Job description

*Advert may close early if sufficient number of applications is reached*

This is a cross site post between the North Tees and the Hartlepool sites.

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order toappropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Main duties of the job

Book endoscopy diagnostic and therapeutic procedures.

Communication with multi-disciplined medical and surgical teams.

Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.

Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.

Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.

Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.

Effectively liaise with staff from other services as well as external service users including GP's, patients and their representatives in a professional and courteous manner.

Support the updating and maintaining of standard operating procedures.

Organise interpreters following appropriate trust policies, systems and processes.

General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

About us

At University Hospitals Tees, our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Job responsibilities

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Person Specification

• GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
• Experience of clerical work involving computerised systems Demonstrable experience of working in a customer focused environment Ability to manage own workload. Ability to plan and organise admin tasks.
• Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
• Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications.
• Ability to work under pressure/meet tight deadlines whilst delivering high quality work
• Flexibility - able to cope with different work environments
• IT qualification (ITQ at level 2 or equivalent) NVQ at level 2 in Business Administration or Customer Care (or equivalent)
• Experience of working within a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearpro rata per annum