Employee Health and Wellbeing Admin Support | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large NHS organization in Manchester is seeking an Admin support member to join their team while completing a Level 2 or 3 Business Administration apprenticeship. The role involves managing the EHW email inbox, addressing customer inquiries, and collaborating with various EHW colleagues across multiple locations. Candidates from all backgrounds are encouraged to apply.

Qualifications

• Completion of Level 2 or 3 Business Administration apprenticeship.
• Ability to manage inquiries effectively and in a timely manner.
• Strong communication skills for addressing customer queries.

Responsibilities

• Assist with management of the EHW email inbox.
• Handle a wide variety of inquiries from customers.
• Escalate unresolved issues to line manager.

Job description

Overview

MFT Patient and Staff wellbeing services provide specialist advice and support regarding employee health issues to MFT employees, managers and external clients. The EHW Service is a multidisciplinary team based across locations, comprising OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team, the service aims to maximise employee health, wellbeing and productivity.

We are currently recruiting an Admin support member to join our team while completing an Apprenticeship in Level 2 or 3 Business Administrator, depending on experience. You will be fully integrated within the service, working with EHW colleagues at various locations across the MFT sites including Wythenshawe, Oxford Road, North Manchester, Withington and Trafford.

Responsibilities

• Assist with the management of the EHW generic email inbox in a timely manner and within agreed service level agreements, categorising queries to the appropriate team.
• Deal promptly with a wide range of enquiries from internal and external customers, orally or in writing, and escalate unresolved issues to the line manager as they arise.

About MFT

MFT is one of the largest NHS Trusts in England, with a turnover of over £3bn. We are creating an integrated health and social care system for the patients who rely on our services each year, bringing together multiple hospitals and community services across Manchester, Trafford and beyond.

We have created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness and innovation through Hive, our Electronic Patient Record system launched in September 2022. We are a major academic Research Centre and Education provider, and we are embarking on our Green Plan to support sustainable healthcare.

Diversity and How to Apply

At MFT we foster inclusion and equal opportunities, with a commitment to eliminating unlawful discrimination. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation, are encouraged to apply. If you have special requirements to help with your application, email our resourcing team at [e-mail].

This advert closes on Thursday 18 Sep 2025.