Emerging 1st Line IT Support Engineer – Leeds

WSR (Working Solutions Recruitment Services); Leeds; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment services company is seeking a motivated 1st Line IT Support Engineer to join their client's growing team in Leeds. This permanent role offers a salary of £25K – £28K and is perfect for someone early in their IT career. The successful candidate will provide Tier 1 support to users, manage support tickets, and assist with device setups on Windows and macOS. You will also have exposure to troubleshooting software issues and support for Microsoft 365 and Google Workspace.

Qualifications

• At least 1 year of hands-on IT support experience required.
• Familiarity with remote support tools and processes.

Responsibilities

• Provide professional Tier 1 support to end-users via remote tools, phone and email.
• Log, triage, and resolve incidents & service requests within SLA timeframes.
• Manage and update ticket queues with clear documentation.

Skills

Problem-solving

User support

Technical communication

Tools

Microsoft 365

Google Workspace

Windows

macOS

Job description

A recruitment services company is seeking a motivated 1st Line IT Support Engineer to join their client's growing team in Leeds. This permanent role offers a salary of £25K – £28K and is perfect for someone early in their IT career. The successful candidate will provide Tier 1 support to users, manage support tickets, and assist with device setups on Windows and macOS. You will also have exposure to troubleshooting software issues and support for Microsoft 365 and Google Workspace.