Emergency Department Receptionist: Compassionate Frontline Support

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking an approachable Receptionist for their Emergency Department. The ideal candidate will excel in a fast-paced environment, ensuring each patient's first contact is warm and efficient. Strong interpersonal skills and adaptability are essential, with responsibilities including greeting patients, monitoring wellbeing, and maintaining accurate records. This position offers opportunities for professional development within a supportive team culture.

Benefits

Flexible working options

Career development opportunities

Staff recognition scheme

Membership options for onsite leisure facilities

Qualifications

• Must have experience working in an office environment.
• Previous experience in a customer-focused role is necessary.
• Experience in a high-pressure environment is critical.
• Ability to prioritize workload effectively.
• 1 year of experience working in a hospital setting is preferred.

Responsibilities

• Greet patients and visitors courteously and efficiently.
• Monitor patient welfare in the waiting area and alert staff if needed.
• Maintain accurate electronic patient records.
• Provide clerical support and follow procedures during major incidents.
• Assist in the smooth running of the department as needed.

Skills

Excellent communication skills

Interpersonal skills

Methodical and accurate

Ability to work under pressure

Organisational skills

Microsoft Windows skills

Education

Good General Education

GCSE Maths

Tools

Cerner

Job description

A leading healthcare provider in Greater London is seeking an approachable Receptionist for their Emergency Department. The ideal candidate will excel in a fast-paced environment, ensuring each patient's first contact is warm and efficient. Strong interpersonal skills and adaptability are essential, with responsibilities including greeting patients, monitoring wellbeing, and maintaining accurate records. This position offers opportunities for professional development within a supportive team culture.