Emergency Department Night Receptionist

Salisbury Nhs Foundation Trust; Southampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Southampton is seeking a reliable Night Receptionist to provide clerical support within the Emergency Department. The role involves registering patients, managing admissions, and ensuring smooth operations during night shifts. Candidates should have strong attention to detail and previous clerical experience. This position requires working overnight hours including public holidays. The trust offers a supportive work environment with various benefits including generous holiday entitlement and access to health and wellbeing programs.

Benefits

Minimum of 35 days paid holiday

Access to NHS discounts

Generous pension scheme

Health and Wellbeing programs

Qualifications

• Experience in clerical support, preferably in a healthcare setting.
• Strong attention to detail to ensure accurate patient records.
• Ability to work the night shift (22:00-08:00) including public holidays.

Responsibilities

• Register and book patients for emergency admissions.
• Manage admissions, transfers, and discharges using the hospital system.
• Create emergency registrations when the admissions team is unavailable.

Skills

Clerical support

Patient registration

Attention to detail

Tools

Patient Administration System (Lorenzo)

Job description

The Emergency department is looking for a night receptionist to offer clerical support within the Emergency Department reception area to ensure smooth operation of its service. The shift time is overnight which is 22:00-08:00 and this includes all public holidays.

The Emergency Department (ED) currently has over 44,000 new attendances each year. The department consists of reception area, triage, Majors area, Minors area, Pediatric cubicles, 3 bay Resuscitation room and a Clinical Decision Unit under the ED Management Team.

Key Responsibilities

• To register/book in all patients both as walk-in and emergency admissions by ambulance ensuring that all details are correct and double registration is avoided
• To take responsibility for the admissions, transfers and discharges (ATD) on the hospital Patient Administration System (Lorenzo) for all patients admitted to SSEU
• Create emergency registrations and referrals for wards within the hospital when the admissions team is unavailable

Please see attached Job description and person specification for full details of roles and responsibilities.

Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa eg those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

SEASONAL RESPIRATORY VACCINATIONS

We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.

GETTING TO WORK

We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.

OUR COMMITMENT TO EQUALITY

We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly. The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.

OTHER INFORMATION

If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £16 per annum but you need to sign up for this via their website.

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

JOIN THE CONVERSATION

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Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

We offer excellent benefits that help make SDH a great place to work. Take a look at our Employee Value Proposition (EVP) for more detailed information https://www.salisbury.nhs.uk/media/2lfatov2/employee-value-proposition-document-v12-final.pdf

Benefits

• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years
• An additional day's leave to celebrate your birthday (after 12 months & non contractual) pro rata
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home