Emergency Call Handler

Sellick Partnership; Remote; GBP 100,000 - 125,000; Part time

Job summary

A recruitment consultancy is seeking an Emergency Call Handler for a public sector client's Emergency Duty Team. This home-based role requires the ability to remain calm under pressure, handling urgent calls from distressed individuals. The position involves taking calls, processing referrals, and liaising with social workers. Candidates should have experience in emergency situations, a professional demeanor, and a strong capacity for empathy. The role offers £14-£17 per hour, plus holiday pay.

Qualifications

• Strong level of resilience to manage serious issues.
• Ability to stay calm and listen carefully to distressed callers.
• Professional recording of information during calls.

Responsibilities

• Predominantly call taking via the Cirrus phone system.
• Processing referrals through the referral portal.
• Liaison with the Team Manager and on-duty Social Workers.
• Working as part of Business Support alongside a small team.

Skills

Confident and professional manner

Experience handling urgent / emergency calls

Resilience and ability to cope with challenging situations

Empathy and understanding for callers in distress

Job description

Location: Home-based (Training in Birmingham Required)

Type: Temporary - 3 months initially

Saturday & Sunday - 08:45-19:00 or 19:00-01:30

Monday-Friday - 17:15-01:30 (on a needs basis)

Salary: £14-£17 per hour plus holiday pay

Sellick Partnership are seeking an Emergency Call Handler to join a public sector client's Emergency Duty Team (Out-of-Hours).

This is a vital role supporting a service that deals with serious and often sensitive situations. Callers may be distressed, so the post requires someone who can stay calm, listen carefully, and respond with empathy, while ensuring information is recorded accurately and professionally.

Responsibilities

• Predominantly call taking via the Cirrus phone system
• Processing referrals through the referral portal
• Liaison with the Team Manager and on-duty Social Workers
• Working as part of Business Support alongside a small team of Business Support Officers

Key skills

• Confident and professional manner
• Experience handling urgent / emergency calls
• Resilience and ability to cope with challenging situations
• Empathy and understanding for callers in distress

Qualifications

The EDT service manages very serious issues, and while there is strong support from managers on duty, the role requires someone with a good level of resilience.

If you feel this opportunity matches your skills and experience, please apply for further information or contact Jack Rice at Sellick Partnership.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years\' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

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