EMEIA Luxury Retail Excellence & Operations Director

Burberry; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A luxury fashion retailer is looking for a Director of Retail Excellence and Operations for the EMEIA region. This pivotal role involves defining and implementing retail best practices, ensuring operational compliance, and leading training initiatives. The ideal candidate will have over 8 years of experience in luxury retail operations and a proven track record in enhancing service excellence. This position requires exceptional leadership skills and the ability to work with diverse teams across various markets.

Qualifications

• Minimum 8+ years of experience in Retail Operations or similar roles within luxury retail.
• Experience in designing and managing operational standards and training programs.
• Deep understanding of retail systems and operational efficiency.

Responsibilities

• Implement global retail best practices for EMEIA markets.
• Oversee store audits to ensure compliance with operational guidelines.
• Define and execute the EMEIA in-store training strategy.
• Lead operational readiness for new store projects.
• Monitor competitive trends in luxury retail operations.

Skills

Leadership

Change management

Retail operations

Training and development

Inventory management

Loss prevention strategies

Tools

POS systems

CRM interfaces

Job description

A luxury fashion retailer is looking for a Director of Retail Excellence and Operations for the EMEIA region. This pivotal role involves defining and implementing retail best practices, ensuring operational compliance, and leading training initiatives. The ideal candidate will have over 8 years of experience in luxury retail operations and a proven track record in enhancing service excellence. This position requires exceptional leadership skills and the ability to work with diverse teams across various markets.